Just amazing, there helped me so much, Mark was in touch constantly, I would nt have had any better service anywhere,, so Mark and the rest of the staff, you were all very polite, happy, and friendly , once again a big thank you

First class service at all times. From valuation, marketing, concluding a sale to the complexities of conveyancing, the team at Oulsnam's really do help you through the journey. Their support was invaluable!

They gave me an excellent service when they sold my house, a fair valuation and helped me to achieve over asking price in a reasonable amount of time. The customer service was excellent, especially Gary who was on hand for all my concerns.

The service I received when selling my property with Robert Oulsnman (Northfield office) was outstanding. At every stage their communication was prompt & clear, every effort was made to ensure my sale went as smoothly as possible, if I had any queries my calls were always answered quickly & extremely efficiently. I had a few issues with my buyers bank not releasing funds on the agreed completion date & Gary from the office was extremely helpful in trying to sort this by communicating between myself & my buyers, solicitors etc, he went above & beyond to resolve this issue. Everyone employed at the Northfield office was always very polite & helpful. I’d highly recommend Robert Oulsnman not only for their exemplary customer service but for their reasonable rates & very knowledgeable & helpful staff.

Professional Polite and well organised

We have used Robert Oulsnam a number of times over the years to both buy and sell. More recently the Northfield office dealt with the sale of my dads flat. My dad suffered an initial disappointment with a sale falling through on a sheltered housing flat he was buying, but successfully secured a sale with the Bournville office. Both offices worked wonderfully well together to make the process run smoothly. Gary and Ann were wonderful and very compassionate with my dad. Gary provided great customer care after service too to check on how we were as I was going through breast cancer at the time and my dad had a spell in hospital. Wouldn’t hesitate to use Oulsnam time and time again for their high standards of customer care.

Trying to think of a negative but cannot. I originally went to a competitor on Harborne High St to sell my house in Weoley Hill, as I knew it would compare favourably with the value of properties there, but was shocked by the Agent I had engaged and returned to Oulsnam, from whom had bought the property some years previously. Competent and proactive - yes, but TRUST is a big thing, and they have been trustworthy from start to finish. Thank you.

Selling property on the BVT can be more complex than in other areas . We needed to purchase the freehold before we could sell ,but Oulsnam suggested we market the house as freehold on completion so we could find a buyer as soon as possible.. I am not sure another Estate agent would have offered that option. Oulsnam and particularly Natalie were brilliant. The first viewing we had a credible offer for the house and Natalie patiently kept in touch with me, the solicitors and our buyers during a process that took ,longer than any of us thought due to delays in the process to purchase the freehold and then an issue with the buyers mortgage. However today we have completed the purchase. Other companies may offer flat fees but in my opinion you get what you pay for . I feel I have paid a reasonable price for the very good service I have had. I would not hesitate to use them again as either a buyer or a seller.