Selling property on the BVT can be more complex than in other areas . We needed to purchase the freehold before we could sell ,but Oulsnam suggested we market the house as freehold on completion so we could find a buyer as soon as possible.. I am not sure another Estate agent would have offered that option. Oulsnam and particularly Natalie were brilliant. The first viewing we had a credible offer for the house and Natalie patiently kept in touch with me, the solicitors and our buyers during a process that took ,longer than any of us thought due to delays in the process to purchase the freehold and then an issue with the buyers mortgage. However today we have completed the purchase. Other companies may offer flat fees but in my opinion you get what you pay for . I feel I have paid a reasonable price for the very good service I have had. I would not hesitate to use them again as either a buyer or a seller.