We have used Robert Oulsnam a number of times over the years to both buy and sell. More recently the Northfield office dealt with the sale of my dads flat. My dad suffered an initial disappointment with a sale falling through on a sheltered housing flat he was buying, but successfully secured a sale with the Bournville office. Both offices worked wonderfully well together to make the process run smoothly. Gary and Ann were wonderful and very compassionate with my dad. Gary provided great customer care after service too to check on how we were as I was going through breast cancer at the time and my dad had a spell in hospital. Wouldn’t hesitate to use Oulsnam time and time again for their high standards of customer care.