I was extremely disappointed with the service I received and would not use this company again. I expected a company that was well established to provide an excellent service unfortunately this was not the case. My property sold with the first viewing, after it sold that was it job done as far as Oulsnams was concerned, I received no communication from them unless I rang them to find out how the sale was progressing, on one occasion I rang three times and no one returned my calls, after phoning the director I eventually received a call. They promised to call and update me, after telling me I wouldn't be moving on the day I actually moved. Nothing to tell me contracts had been signed and when I'd be moving, appalling thank goodness I had a brilliant solicitor. They really need to improve on the service they provide by keeping clients informed throughout the whole process in order to justify the large fee charged. Not impressed.
Oulsnam - Northfield
51 Church Road, Northfield , West Midlands, B31 2LB, Midlands, UK, B31
Claimed branch
Reply from Oulsnam - Northfield: We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it can feel when communication isn’t as timely as expected.
It’s worth noting that your sale was part of a chain, and unfortunately, we have to rely on information from third parties, including the purchaser’s solicitor, which can sometimes lead to delays or last-minute changes. Chains can be unpredictable, and despite our best efforts to keep everyone informed, we know there were moments where we fell short of your expectations.
We always aim to provide clear guidance and support throughout the process, and your comments have certainly been taken on board.
Thank you for your feedback and we wish you all the best.
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