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Red Squirrel Property Shop - Newport

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Red Squirrel Property Shop - Newport

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

We purchased a property through Red Squirrel, we found them to be proactive and they updated us frequently on progress. Although not directly engaged by us, we were very happy with their support.PositiveResponsiveness

review by Graham Spraggs

Reply from agent

Thanks for your review Graham. We hope you enjoy your new home and have fabulous Christmas and New Year

4.00 /5

review by Steven White

Reply from agent

Thank you

4.00 /5

review by Andrew Lynch

Reply from agent

Thank you andrew. Hope all is well.

3.00 /5

Poor service expect the customer to do l the work. Well your answer to my review just shows how good you record keeping is. I call you last week. Spoke to some most un enthusiastic mane about the type of property I was looking for.

review by Robert Kemball

Reply from agent

Dear Robert, we are confused about your review here. The only information we have for yourself is back in July & October 2021. Where you reached out to us, on both occasions we followed up with you without response from yourself. Could you please clarify?

3.00 /5

review by Andrew Wenham

Reply from agent

Thank you Andrew, it would be great to understand your experience.

3.00 /5

Havent been there. Website seems fine.

review by Caz Hailstone

3.00 /5

review by M 90

3.00 /5

Red Squirrel Review Since the inception of Red Squirrel on the Isle of Wight, we used the company through their letting arm. Eileen Punter was always very professional in her dealings with us and our property and any problems (of which there were very few) were dealt with promptly. We would recommend Red Squirrel Lettings without hesitation. In respect of the sale of our property (completion on 19th March 2021). We were led to believe our purchaser was a cash buyer and therefore we hoped we would complete by Christmas 2020 at the latest. Our buyer offered and we accepted his offer on 12th September 2020. We then learnt, around the end of October 2020, that our buyer had lost his purchaser. We were then informed by Red Squirrel that our buyer’s sale depended on his purchase of our property. This was bad news. Our buyer then lost another purchaser for his property just before Christmas 2020, which we wasn’t confirmed until January 2021. We agreed an increased offer by our purchaser for our flat, as he was anxious to acquire it. It then turned out this offer was provisional on our waiting for our buyer to find another purchaser for his property. We were not prepared to wait for this to happen, so our purchaser obtained a mortgage to purchase our flat. All in all we feel the sale was prolonged mainly because of lack of clear communication between our buyer and Red Squirrel. However this wasn’t helped by Red Squirrel intimating that our buyer was a cash buyer.

review by Julia Clayton

Reply from agent

Hi Julia, thank you for your review and we are so happy to see your happiness with regards to the letting team. With regard to the sales side review, having reviewed all information I can confirm that your account isn't as stated above and factually incorrect. We do not wish to put the statement of account on this live portal, however more than happy to discuss directly. We endeavour to provide the absolute best service with clear communication. As always it was a pleasure to have you as customers for so many years. If you ever need anything you know where we are. Kind regards, Charlie

1.00 /5

Absolutely avoid using these amateurs. These confirm why estate agents get a bad name. Yes they sold my home but the process was painful. Charlie is a fabulous salesman. you’ll see him once, soon after.. you get passed around the office without any intros to junior colleagues. The Property was Listed wrong to being with which took a while to correct .. beside that I was presented with unnecessary demands to clear the house before exchanging !!?!! I felt pressured by the team members into lowering the price by threats of the buyer pulling out.. when the buyer had already been gazumptd and apparently already sold their house. Didn’t feel looked after .. amateur hour. I would not recommend selling through them. .

review by Vicki Couchman

Reply from agent

Thank you for your feedback, we always take comments seriously and aim to be transparent with everyone who reads our reviews. We do, however, believe several points in your post are factually incorrect and we’d like to set the record straight for anyone reading. Key facts and timeline The property was marketed from 10 May 2025 and the sale completed on 23 September 2025. A full and open marketing campaign of just over four months from launch to completion. The sale completed at 98.2% of the asking price, which is a strong outcome in the market conditions at the time. We are proud of the result our marketing and negotiation achieved for the vendor. About the price reduction / offers: During the sales process the buyers asked for a price reduction. We forwarded that request to our client immediately, because we are legally obliged to pass all offers and enquiries on. Passing an offer to the vendor is not “pestering” by our team, it is our duty and standard professional practice. The buyers were reasonable throughout the negotiation and the agreed sale terms reflect a fair and properly managed process. Our approach We ran a full marketing campaign, conducted viewings, kept the vendor updated throughout, and negotiated directly to achieve the best realistic outcome. Our focus throughout was clear communication, fair handling of offers, and a professional negotiation on behalf of the vendor. If anything in your review relates to a specific misunderstanding, we’re very happy to discuss it and share the timeline and offer history with the vendor’s permission. Please contact us directly at charlie@redsquirrelpropertyshop.co.uk so we can talk through the facts. Red Squirrel Property Shop

1.00 /5

Used this company in Dec a total disgrace. Rude! couldn't even ask the vendor a question properly had several different answers none were the answer to the question I asked. Once the sale was agreed they didnt care less

review by Sandra D

Reply from agent

Hi Sandra, I have asked the team if they recognised the name Sandra associated to a buyer in December and none are aware of any. This does very much sound out of character of our team, however to help us improve and remain at the service standards we expect it would be good for you to give us more detail on this so we can address internally. If you would like to reach out to management they would be more than happy to hear. Eileen, Stuart, Charlie or Liam