Red Squirrel Review Since the inception of Red Squirrel on the Isle of Wight, we used the company through their letting arm. Eileen Punter was always very professional in her dealings with us and our property and any problems (of which there were very few) were dealt with promptly. We would recommend Red Squirrel Lettings without hesitation. In respect of the sale of our property (completion on 19th March 2021). We were led to believe our purchaser was a cash buyer and therefore we hoped we would complete by Christmas 2020 at the latest. Our buyer offered and we accepted his offer on 12th September 2020. We then learnt, around the end of October 2020, that our buyer had lost his purchaser. We were then informed by Red Squirrel that our buyer’s sale depended on his purchase of our property. This was bad news. Our buyer then lost another purchaser for his property just before Christmas 2020, which we wasn’t confirmed until January 2021. We agreed an increased offer by our purchaser for our flat, as he was anxious to acquire it. It then turned out this offer was provisional on our waiting for our buyer to find another purchaser for his property. We were not prepared to wait for this to happen, so our purchaser obtained a mortgage to purchase our flat. All in all we feel the sale was prolonged mainly because of lack of clear communication between our buyer and Red Squirrel. However this wasn’t helped by Red Squirrel intimating that our buyer was a cash buyer.

This review has been amended after receiving a threat of legal proceedings from Red squirrel. We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens. The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything in writing to cover yourselves. Be warned.

Went to view a property with them, explained then and there we don’t have a guarantor and are unable to get one. They said we don’t need one - fast forward to them stating we need to pay £150 to apply/do referencing and it’s not refundable if you fail referencing. They explained we have high chance of getting the place. After applying and paying they then said there’s nothing they can do without a guarantor and they will not give us our money back. Scammed out of money when we were desperate, please be careful.

If there was an option to leave a 0 star review I would select it. The staff are incapable at providing updates, there ability to communicate is appalling, and when they do your met with bad attitude despite their website describing them to be friendly. If they are approached with anything out the ordinary or a difficult chain they wont help push things along or communicate with other agents to achieve completion. Don't rely on these agents to help you, they wont go above or beyond, expect nothing but mediocre at best. I am a professional body, who has experienced your unprofessionalism first hand, whilst working with you within a chain, where your staff and manager feel it is appropriate to speak to me with disrespect and wont assist in helping achieve a completion for all parties involved in the chain.

This is a reply to Red Squirrel's inaccurate response to my wife's review. No DAMAGE was ever discussed in relation to the extortionate £450 CLEANING bill. The clue is in the name. The exit Inventory and photographs taken by Red Squirrel themselves provide evidence of the good level of cleanliness the property was left in. Cleaning and damage are two very different things. Red Squirrel's response just goes to show they try to manipulate and twist the truth. The evidence of Red Squirrel's unacceptable charges never went through the DPS system, because we handed our evidence in past the deadline by mistake. This meant that you were awarded the money by default. We have spoken to the DPS and are awaiting proof of this which we will post in this review. Again, you are making another false claim.

very disappointing, they will advice you for their benefits only. we mange to ascabe unhurt . please be carful...NegativeQuality

Very disappointed with this company would not recommend using them, put money down to hold a property and they still put in other applications ☹️

Awful customer service. Me and my partner wished to rent a flat with red squirrel property shop- the employees were unhelpful and predudice on account of our age although we are both young adults who work professionally full time with a large amount of savings. They refused to take us seriously and begrudged every move we made. Unless you are middle aged, middle class and horribly predudice yourself, I would never recommend this agency. (The 5 star reviews on this page are made by employees of the shop itself)