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Belvoir - Newbury

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Belvoir - Newbury

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

Tim Hughes of Belvoir Newbury is all the things one hopes for in a letting agent and very often doesn't find! Tim is professional, has integrity, always has a smile and nothing is too much trouble for him. He has made letting my flat as stress free and easy as it ever could be. I couldn't recommend him more.

review by Julia Curwin-Bennett

5.00 /5

Tim has been brilliant. A tenant was found quickly, marketing was very good and paperwork simple and honest. Tim helped with a schedule of works which needed doing to the property before being let which was fabulous and very much appreciated. Tim has consistently exceeded our expectations. Such a refreshing change to find a letting agent so dedicated, honest and professional.

review by Adrian Hollister

5.00 /5

Very impressive service from Tim Hughes at Belvoir Lettings, Newbury. Photographed our new flat and marketed it before completion, with tenants moving in four days after completion. Very communicative and keen to get everything right. Also has very good links with trades. Highly recommended.

review by John Mountford

4.00 /5

Outstanding service and quality. Tracy at the Newbury office was amazing 👍 and a positive professional attitude.PositiveQuality

review by Mark Bowden

4.00 /5

Attentive to detail

review by sheril

3.00 /5

I dont know where they have moved too

review by Camilla devivenot Devivenot

3.00 /5

review by Jason Smith

2.00 /5

Avoid, sided with the landlord at every opportunity possible to try and extract as much money out of the tenant. Don't let the good reviews fool you, they are as mediocre as any other letting agent.

review by milkmonopoly

Reply from agent

Thanks for taking the time to leave a review. It is absolutely true that we work for the landlord, and that when a tenant leaves a property damaged or dirty we will seek deductions from the deposit to put the landlord back in the same position they were in at the start of the tenancy, less fair wear & tear. The vast majority of our tenancies end without deductions from the deposit - as most tenants will leave a property clean and undamaged. When we do have to make deductions at the end of a tenancy, the deduction will be for an appropriate proportion of the actual cost of works. We do not charge a mark-up or a booking fee to contractors.

2.00 /5

Poor experience over two encounters. Agent very unprofessional and unfriendly, felt like we were an inconvenient. Had to chase the branch multiple times for a decision on an offer. Will be avoiding Belvoir going forward.

review by Jordan Sharpe

Reply from agent

Thanks for taking the time to leave a review, Jordan. Sorry to hear that you felt any of the team were unfriendly or less than professional. It is perhaps worth explaining that when potential tenants express interest in a property, we pass that offer onto the owner. The owner will consider all of the offers, and let us know who they'd like to take to referencing first. If, as in your case, the owner takes a little while to make a decision, all we can tell you is that we'll let you know when the owner has decided. It's not our decision. Chasing us doesn't make any difference, and each time you call we can only answer the same way "we'll let you know as soon as the owner has decided". Still, I'm sorry if you felt you were an inconvenience, and wish you luck in your search.

1.00 /5

Please avoid Belvoir Newbury. We’ve been trying to buy a property with them but they have lied through their teeth at every stage. There was a legal problem with the land registry docs which means the owner cannot legally sell the property without a signature from his “evil ex” (term frequently used by Belvoir. Very professional…) We have been lied to at every turn. They finally tried to force us to exchange with no evidence the legal issue was sorted (totally against our solicitor’s advice) or they would re-market the house, which they have done, waiting for another buyer to not notice the land registry issue. Don’t touch them, and please don’t be fooled into wasting time on the property we were ready to buy. Belvoir / Tim, don’t bother to come back and make excuses on this review, you know non of this was above board. Thanks for wasting our time and money.NegativeQuality, Professionalism

review by Kate M

Reply from agent

This isn't actually true. You have been kept informed throughout. The owner needs no permission to sell the property, and the title in question is a separate title adjacent to the property. The owner became tired of waiting for you, gave a deadline and when you didn't meet the deadline - or return my calls - decided that he could not wait for you any longer and so decided to go back to market. So someone else will buy this lovely home and will of course have full title to it.