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Manning Stainton - Morley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Professional yet friendly. Would definitely recommend.

4.00 /5

Very friendly young lady,told me everything I needed to know

4.00 /5

Overall very good service. Easy to talk to and helpful with issues. References and credit were checked by third party company through an online application form which was quick and efficient.

4.00 /5

I felt looked after with manning stainton and staff were friendly and helpful .

4.00 /5
3.00 /5

Very professional

2.00 /5

My experience was very different to everyone else which has left a review which I don’t understand I went with manning stainton as I was really impressed with the guy who came to do the valuation, Callum, he seemed lovely and also honest. He quoted me a lot more than other companies had and said that was because they provided a very good service and I would be able to tell that was why it was more expensive. Don’t waste your money, you still have to call them relentlessly for feedback. The lady dealing with us once we had a buyer was ok, but never there when I needed her as the sale was full of problems. The only good thing about it was the sale fell through (not their fault) so I didn’t have to pay them anything My advice is you have to chase them regardless so you might as well find a cheaper estate again and chase them and save some money!

Reply from agent

Hi Madelynne, firstly thank you for taking the time to share your experience. It's obviously really disappointing for us to hear your experience with us fell short of expectations and I will absolutely take your feedback on board regarding the viewing follow-up interactions. Following the viewing we send a feedback request to the viewer and we do chase for feedback the following day from a viewing and for three days consecutively after a viewing to get feedback, but we should still keep you in the loop where we are waiting to hear back from viewers. Whilst it's a shame to hear you wouldn't recommend us, it's still great that you managed to secure your new home with us and I wish you all the best for the future. Should you of course want to discuss any of your feedback in more detail, I am available directly at andrew.robinson@manningstainton.co.uk

2.00 /5

(Morley branch) Myself and my partner completed application forms to view a rental property on 9/11/2022 (1 day after the property went online). Didn't get a call back from an agent until 14/11/2022 to offer us a viewing. The woman I spoke to tried to arrange a viewing for the following day before 4pm, which I said would be difficult as it was such short notice and I work 9-5. She wasn't very accommodating to this - she said she could do Wednesday but told me 'we have viewings Tuesday and so it might be let by then'. In the end my partner took an hour annual leave to view on the Tuesday without me - they never sent any viewing confirmation and no house number but he found it using the photo. They also never called us to let us know the landlord's decision - it's pretty disappointing having to chase up a rejection especially when the person on the other end of the phone sounds like they couldn't care less. Overall they were slow to contact, had a lack of understanding when it came to viewing availability and lack of communication. We're put off from viewing other properties with them which is really unfortunate as I know they're one of the main estate agents in the areas we are looking in.

Reply from agent

Hi Hol, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@manningstainton.co.uk

2.00 /5

(Morley branch) Myself and my partner completed application forms to view a rental property on 9/11/2022 (1 day after the property went online). Didn't get a call back from an agent until 14/11/2022 to offer us a viewing. The woman I spoke to tried to arrange a viewing for the following day before 4pm, which I said would be difficult as it was such short notice and I work 9-5. She wasn't very accommodating to this - she said she could do Wednesday but told me 'we have viewings Tuesday and so it might be let by then'. In the end my partner took an hour annual leave to view on the Tuesday without me - they never sent any viewing confirmation and no house number but he found it using the photo. They also never called us to let us know the landlord's decision - it's pretty disappointing having to chase up a rejection especially when the person on the other end of the phone sounds like they couldn't care less. Overall they were slow to contact, had a lack of understanding when it came to viewing availability and lack of communication. We're put off from viewing other properties with them which is really unfortunate as I know they're one of the main estate agents in the areas we are looking in.

Reply from agent

Hi Hol, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@manningstainton.co.uk

2.00 /5

While renting property from Manning Stainton everything was fine. Issues started with deposit return. Person who was dealing with the case had lack of professionalism, knowledge and basic politeness. Only when case was escalated to senior member of the staff deposit was returned (1 month after moving out). By this reason only 2 stars.

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Address

40 Queen Street, Morley, West Yorkshire, LS27 9BR, North West, UK, LS27

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