Manning Stainton - Moortown Lettings

If I could give zero stars, I would. My partner and I recently bought a house through this company, and the process was smooth up until completion. After that, everything went downhill. Our personal data was repeatedly shared with third parties without our consent. My partner was contacted by building companies about a property he has never lived in (a property my mum lives in) and was even informed that their rent would be increasing. He was also contacted regarding a Section 21 notice that was intended for my mum. Each time they called, my partner clearly explained that he was not on the tenancy and had never lived at the property, yet the calls continued. I gave the branch manager the opportunity to resolve the issue. She assured me it had been sorted, but on the very same day my stepdad received a text containing both mine and my partner’s personal information—information that has absolutely nothing to do with him. I would not recommend this company to anyone. The ongoing data breaches from September until now are completely unacceptable and show a serious lack of care when handling personal information.

We have worked with Karl Tatler Estate Agents Moreton Office for many years, but our recent experience has been deeply disappointing. I’m writing this review to share our experience and hopefully help others make an informed decision. We own a property that we’ve rented out for years. In October 2024, we planned to take the property back for renovations and to move in ourselves. We informed the agency several months in advance via email, clearly stating that we wanted to end the tenancy by mid-October. We asked them to communicate this with the tenants accordingly. All email records were kept, and our message was very clear. However, due to a misunderstanding on the agent’s part, our instruction to take the property back in October was misinterpreted as an extension of the tenancy until December. As a result, we were unable to regain possession of the property until December, which completely disrupted our renovation plans. We had already arranged contractors, and the delay led to both financial and scheduling losses. We raised the issue with the branch manager. Although she offered an apology, it felt insincere and no reasonable solution was proposed. Instead, we were told we would need to bear the consequences ourselves. This approach was extremely disappointing and showed a lack of accountability. To make matters worse, we had also arranged to collect the keys on a specific date, only to find out that the office had closed early due to an equipment failure—without any prior notice to us. We made the trip for nothing and had to wait another two days before we could finally collect the keys. This lack of communication and professionalism was unacceptable. We understand that mistakes can happen—but how a company handles those mistakes is what really matters. In our experience, Karl Tatler Moreton Office failed to take proper responsibility and did not demonstrate the level of service we expected after years of working with them. I hope this review helps other landlords make a more informed choice when selecting a letting agency.

The agency initially came across as professional and structured, creating confidence in their approach. However, their strategy seemed more focused on securing quick sales rather than achieving the best outcome. A price reduction was suggested surprisingly early, and once lowered, offers quickly followed—raising questions about the timing of their advice. Communication was persistent to the point of being excessive, with frequent phone calls from different numbers, even when clear preferences for contact had been given. Voicemails lacked detail, making it difficult to track key information. Towards the later stages, sudden deadlines were introduced with little notice, creating unnecessary pressure for immediate action. These last-minute updates, despite being foreseeable, made the process more stressful than it needed to be. There were also instances where they bypassed key decision-makers, seemingly to speed up the process rather than waiting for a response in due course. Instead of respecting that people have their own commitments, they pushed for quicker outcomes that suited their own agenda. This approach, combined with their pressuring tactics, led to a lack of trust in the process. Additionally, there remain unanswered questions about why similar or lower-quality properties in the same area were listed at equal or higher prices—both before, during, and after our property was pressured to settle for less. This raises concerns about whether the pricing advice given was truly in our best interest. And when it comes to exchange day? Silence. Nothing all day—until closing time, when they finally get in touch to confirm they’ll be sending their invoice for payment to the solicitors. After all the pressure and persistence throughout the process, it becomes clear what their priority was all along. Overall, while the service appeared promising at first, the experience felt more about speed and securing their fee than ensuring the best outcome for the client.

Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key collection. I found Jan to be very lovely and friendly during ALL our viewings with Manning Stainton. She was very accommodating and even made us laugh! Kimberley and John were really helpful, clear & prompt with their responses during the referencing process; which made made me feel at ease. Five stars! During tenancy: We have been living at the flat for almost 3 years. We have ongoing maintenance issues not sorted, they arrange irregular inspections, they initially screwed up registering our deposits and the property managers who were supposed to care for us during this time have horrific terrible communication between them so far. End of tenancy: The landlord had tried to take my whole deposit for damages in my flat when I decided to leave. Being lucky enough to have experience with the DPS system and having evidence (photos & videos) sent to the managing agent & DPS of all the repairs that had not been sorted throughout my tenancy, I had fought my case against this and had managed to get back 2/3 of my deposit. Given I had tenanted the flat for 5-6 years there were naturally some damages which I put some of my own money towards from the deposit. Overall, manning Stainton weren’t good at looking after the flat in general. Poor communication with the tenant and amongst themselves, also not efficient enough when carrying out any repairs to the flat.

No duty of care to young children and OAPs, profits before people's wellbeing.

I am sorry to say that my experience was dreadful. I live abroad and was selling my mother’s property on her behalf as she had to move into a Care Home.. At the beginning all seemed professional, photos etc although of course strict conditions. Once interest was shown with a prospective buyer who could not actually afford to buy the bungalow all was a horrendous experience. What should have taken 8 to 12 weeks took 16 weeks . I honestly felt that Tatlers was working for the buyers and not myself. They should never had advised a sale to these people.

Called them multiple times and no one answered the phone. Checked Google timings and called between the operating times but no answer. How can they do business when they can't even answer a phone call!