No Care for Tenants and Fail to Respond to Complaint

Agent has been sitting on my complaint since November. I was renting a property from them that unknown to me was structurally unstable damp and has no heating. The agents response to this was full of excuses and always avoided the answer to the question. I am now taking the Landlord to court as a result of the agents blatant disregard of the complaint. Avoid at all costs, you have been warned.