An overall rollercoaster of an experience with BPS. When I first met Jo I was so excited about the concept of working alongside them to sell our home. I felt like the ladies were on a similar wave length and would provide a really supportive service. Which is now advertised as 24/7. However after been a little up and down to if we even wanted to sell and eventually going for it. Things felt like they’d changed with the team it went cold and really disconnected. Communication was very limited unless you contact them directly and this needed to be Monday-Friday to get a response generally outside working hours. I had two occasions where I did get hold of the team to be advised I would be called back due to them been busy and wasn’t. One member of the team was so dismissive and blasé of me that I no longer wished to speak to them. I was mislead to about an offer on the property which felt like it was a ploy to get us on the market two days after we retracted. An offer which was too good to miss and was never the truth. I was made to feel guilty about someone having to attend a viewing on a Saturday. We wanted a quick no hassle sale, we were only selling cause of the house we were buying however it was possibly the most stressful thing I’ve ever gone through so much so I didn’t even want to drop keys on completion with them and I posted through the door of the house we sold. Our buyer was sold as a “golden ticket buyer” however that was also not true and the whole thing was massively disorganised. BPS strike me as a company who are for the buyer and not for the seller which is odd considering the seller is the one who forks out to pay for them. Without the estate agent we were buying through, an excellent solicitor and incredible mortgage broker I don’t think we’d have done it. BPS felt very much in the background of everything going on and on multiple occasions I was asking for them to follow up on things regarding the sale or knew more information than themselves regarding what was happening. Which I’m guessing would be frustrating for them however I was exceptionally proactive in ensuring everything was where it needed to be due to a limited time window that was available to work with. I would say that the photographer used by the company would be the only highlight.

I would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.

One of your residents at 5 fox court is selling cars from the property as many as seven either on the pavement or the car park, It needs STOPPING Reply: You already know about this, It’s Not me you need to speak to.

I'm not one to write reviews, but felt obliged to in this case. PJC have been dishonest about the condition of properties, even after damning survey results set out specific issues. I shared my £500 survey in full with the estate agent (which showed 'movement and poor workmanship throughout') on the basis they would use it to reflect the advert and be transparent about the property's condition in order to avoid people like myself wasting money, but they failed to honour that agreement. The branch manager, (Annaline) also claimed that drainage under a property not being water tight wasn't a problem (despite a survey revealing signs of movement as a result of that). I don't expect them to be experts but that basic lack of knowledge is concerning. A survey on a different property I expressed an interest in revealed it required a new roof, and when a buyer pulled out, they made no mention of that on the advert - they simply added the line, 'sold as seen' (anyone would think they were selling a table with a wonky leg on Facebook Marketplace). They also seem to have been listing properties they've already sold, possibly to gain more clients (the minute one is uploaded, I'm told via phone that it's already been sold, so it's something beyond 'high demand'). Despite some staff being a credit to the company, the overall approach made it a very disappointing experience. Transparency is key and can save everyone time and money.

If I could give 0 stars, I would. My experience with this estate agency was extremely disappointing, largely due …

Terrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.