Hello John, Thank you for bringing this to our attention. We’re sorry to hear about the issue you’ve experienced. This is the first time we’ve been made aware of the matter. We will speak to the tenant regarding this issue, in the meantime to help us investigate and resolve this as quickly as possible, please contact us on 01924 249349. As this issue relates to a tenant matter rather than the service provided by the business, we do request for your review to be taken down.