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Your Move

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

fabulous friendly efficient service.

5.00 /5

Really friendly but more importantly honest service could not have hoped for a better estate agent , all the team from Mark and Tracey were really helpful with every step on the process

5.00 /5

We were very pleased with the service that we received from Your Move Bailey & Bryant in Midsomer Norton. Although the conveyancing took 7 months, Bailey & Bryant’s communication during that time was excellent, always keeping us up to date and there to help if progress started to stall. We found them to be an efficient and professional estate agent with attention to detail and a wide knowledge of property matters in the area spanning many years. Many thanks to Mark Bryant and the team for their excellent service. It’s a good move to be with Your Move Bailey & Bryant. From David and Colin Church.

5.00 /5

I have dealt with Mark & Tracey at Your Move over the last 10 years on several property related matters. I wouldn't considering using another agent in Midsomer Norton. Their market knowledge is exceptional, always ensuring the property is correctly priced to attract a buyer. Post sale their support and technical knowledge invaluable. If you are looking to sell or buy a property then don't hesitate to use this agency.

4.00 /5
Reply from agent

Hi Mike Thank you for your kind review. We are always delighted to hear positive feedback about out team in our Midsomer Norton office. Kind regards Tracey Bailey - Director

4.00 /5

These estate agents managed the letting of our property, and then it's sale. In all of this, we found them friendly, trustworthy & professional at each stage. Attention to detail & wise advice formed part of this process. We commend them to anyone as well worth engaging.

Reply from agent

Hi Paul Thank you so much for taking the time to review our service. Good customer service to both our buyers and sellers is very important to us and it is great to hear that you have been pleased with the service provided. Tracey Bailey

1.00 /5

As first-time buyers, we expected guidance and clear communication throughout the process — unfortunately, our experience with Your Move Midsomer Norton was the opposite. The agent we dealt with was extremely pushy from the start, and when it came to making an offer, the communication was almost nonexistent. We received no real updates on the progress of our offers and felt completely left in the dark. It also felt as though our lack of experience was taken advantage of rather than supported, which was incredibly disappointing. The whole experience came across as unprofessional and ultimately put us off buying the property altogether. Based on this experience, we would never buy or sell through Your Move Midsomer Norton.

Reply from agent

Hi Amy Thank you for taking the time to write your review and we are very saddened to understand that our service to you has fallen short on this occasion. We will reach to you directly to discuss your experience further. Kind regards Tracey Bailey Your Move Bailey & Bryant

1.00 /5

My son and his partner who are homeless and staying in a hotel put in an application for a flat. They passed the references and credit checks and so did their guarantor. Their guarantor got all the information that they asked for. It took a while to get the information as their guarantor is in a wheelchair and doesn't do internet banking. They were aware of this. He was informed by Let Alliance that it won't be an issue. Tracey emailed my son and his partner saying that they are rejecting the application. She could of picked up the phone and rang them but she gave a very poor excuse as to why she didn't. She said "you'd of shouted at me if I rang you". No reasonable explanation was given. Tracey blamed Let Alliance but when my son rang Let Alliance they said that it wasn't their decision and the decision is solely with the estate agent or landlord. My son and his partner put in a complaint but that was unfairly investigated by Tracey. The complaint was against Tracey so it wasn't a fair investigation. It should've been dealt with by another manager or director. I have a sneaky suspicion that the reviews are false as when my son and his partner put a review on here. Immediately a few glowing reviews came up. In my opinion it's a dodgy company and I would strongly advise NOT doing business with them. This will be taken further.

Reply from agent

Hi Julie I am sorry that we have been unable to proceed with the tenancy application to rent a property through ourselves received from your son James and his partner Tom and am saddened to read your review. Furthermore, I am hugely disappointed that my comprehensive six paragraph detailed explanation together with copies of the Let Alliance financial reports setting out why we have been unable to proceed with your proposed tenancy are described as being fobbed off by your son but wish them well moving forward. Just to also say that all our reviews are from geniune customers who, unlike your review, have had first hand dealings with ourselves. Kind regards Tracey Bailey Your Move Bailey & Bryant

Contact details
Sales Phone:

01761 419400

Opening hours

Unknown

Address

64 High Street, Midsomer Norton, Somerset, BA3 2DQ, South West, UK, BA3

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