Sold my house in Aug 2013. Recommend to me by family whom also had very good experiences - and I compared by meeting other agents in the area - 'Michael Rhodes' (Totton) stood out even then with them being human and excellent from day one meeting. Excellent communication, and services throughout. Always fair and sensible advice. I had a quite 'simple' sale, but even if not, I would have been impressed anyway with service - and not often you can say that about an estate agent.