The people who do viewings I've never had an issue with (they get them their money!) However, the people in the office (with the exception of 1 or 2) are extremely rude.

Very bad experiece due to total lack of communication ,their administration is almost non existent.Took our house off the market having verified buyers mortgage , which didn't exist !! Lost 2 prime months until i insisted it was put back on. Basically a shambles - don't go there !

Shame I cannot give a zero rating. Their total lack of professionalism and disregard for rental tenants is appalling. I would never recommend anyone renting through this agent. I would be very willing to have a constructive conversation with someone from Bentons if there is anyone who has an ounce of integrity within the organisation.

Very poor service, they pick and choose clients please be aware especially if renting. Would not recomend very rude..

I rented a house. I had only one neighbour with the windows looking at my private back garden. Every time the grass in the back garden was overgrown, Bentons sent an email saying that someone had complained about the poor maintenance of the garden. When I asked who was complaining about the garden I never got an answer. After 1.5 years living there and several anonymous complains, I explained Bentons that (1) I had discovered that my neighbour worked at Bentons (I could see their pictures and names from the webpage) and (2) it was not correct that I would receive complains every time the grass in my back garden (not visible from the street) was overgrown. 1 day after, I received a letter asking to leave the property in two months. The house was rented 2 weeks after I left. I should have maintained the garden more often, Bentons should not have spied and bullied me with anonymous complains, causing me a considerable amount of stress. I would not rent from them again and I would not recommend them. It was a bad experience. (Actualisation: More than 25 days to get the deposit back!!)

Saw a lovely house to let and paid the fees straight away, only to wait two weeks and still no decision whether we have been accepted or not. Then found out through a friend who also saw the house that they were still accepting viewings. I can only assume that they have done the same to other and taken more fees off them as well. This seems like a scam to me!

I went to view a couple of their properties. Arranging this was easy enough and everything appeared fine until I actually liked one of the properties and asked the agent to please forward me the tenancy agreement to look over before solidifying things. The estate agent not only refused to let us look at the contract through any means but did this in a rather unprofessional and rude manner, suggesting that we were attempting to steal it and being unreasonable somehow. Please note that we even offered to look at it in her office under supervision. Potential Tenants: DO NOT rent from anywhere which does not let you have a look at the tenancy agreement before paying some amount of money. In this case she was demanding that we first pay 70 pounds each for referencing checks before letting us see it supervised and in her office, to sign it. This is completely unacceptable and I am surprised such a policy is legal. I dread to think what is in the draft contract.