Not been bentons...!!

I have had no response to my online request for property information

I echo the review below and would also now avoid properties advertised by Bentons. They do not return your calls and ignore your emails. Given that you are trying to buy a house, one of the biggest purchases you could make, you'd expect that they'd provide some level of customer service, apparently not. We have since retracted an offer due to our experience as we cannot imagine what the rest of the process would be like as a buyer. I would absolutely not recommend Bentons to anyone and discourage anyone considering instructing them.

Really poor service. Once you signed a contract, they will just ignore you. Managers are also really rude and not helpful. I have been awaiting response for more than a month.They will just transfer you to one another, thats what they do best, or laugh or be rude on the phone. Please do not rent trough them, it is not worth your time, money or effort.

As a landlord I rate Bentons as the worst letting agency I have ever dealt with.I am still sorting out a total mess they left me with 6 months ago.Employ this firm at your peril > I have found them worse than useless.

Absolutely terrible experience. We were renting hoise for 3 years. Over that time none of the reprted problems was resolved without issues. It takes 2-3 weeks for first answer and if you won't chase it you will have to live with it. When heating gone in winter, 3 wweks after it was reported I was told that I'm only chasing it cause I don't have to pay for repair. Even now when we move out I need to chase confirmation that I return keys. It is a shame that people who claim to be serious professionals are so rude and lie to customers. Hope I won't have to deal with them again.

By far the worst Estate Agents in the UK! If you are wanting to rent properties please bare in mind that Bentons have openly admitted to having more loyalty to the landlord then the tenants, basically they see people who rent as 2nd class citizens and I even have the recording of the phone call to prove it which I have also sent over to Alastair Benton the Managing Director following a lengthy letter. If you are unfortunate enough to encounter Denise Hood who shocking is the assistant Lettings Manager at Bentons Melton Mowbury I would strongly advise the people who work really hard to pay to live in a RENTED property DO NOT USE BENTONS - Melton Premier, Newton Fallowell, UPP and Shouler & Son are fair and always consider tenants to be equal to society and treat you with respect and great customer service! If Bentons loyalty is with the landlords can you even imagen how difficult it would be to get any problems fixed with the property! The staff at Bentons have obviously had backwards training on lettings or it could just be Denise looking down at people who rent properties instead of owning one for themselves.

Our house was up for sale for 7 weeks with Bentons. Not once did we get any contact from them. No viewings at all even though they told us they would sell our house within 4-6 weeks. We had an open day that no one turned up for. They released us early from our contract because we were extremely dissapointed with the lack of service and communication. Would not recommend. Within 1 hour of swapping estate agents we had a viewing!!!

The people who do viewings I've never had an issue with (they get them their money!) However, the people in the office (with the exception of 1 or 2) are extremely rude.