Not always updated

I used the website, it was easy to navigate and provided me with the information I was seeking.

Yet another bad experience of dealing with Benton’s! Our first was a while ago when we turned up to view a property only to be declined at the gates as it had already sold! Second time they failed to tell the vendors we were coming and now again we’ve lost out on a purchase because they forgot to get back to us re our offer! We will never view a house through Benton’s again and certainly won’t be using or recommending. Awful communication and incompetent staff!

Tried to get a viewing to a rental property for 2 weeks, then when we got it it had gone. Not as professional as they used to be.

Still not arranged viewing

I was a tenant for three years and when I first took over the tenancy, they had removed all the fuses from the property and none of the lights worked, they hadn't cleaned the property and I had no carbon monoxide or smoke detectors, essentially all they'd done was cut the grass. After having to pay an extra week to stay in my previous home they sorted out my smoke and carbon monoxide detectors, the rest I sorted out, being 6 and a half months pregnant. I never got a copy of the revised inventory despite requests, I also never got any confirmation that my deposit had been put into the Deposit Scheme, until recently when I'd moved out and am now disputing their claims to over 50% of my deposit due to their failings in providing me with the correct documentation, failure to keep their admin to date and their contractors spilling tea and coffee on my carpet and despite using professional equipment to clean the carpet they are claiming money to pay for professionally cleaning it, without bothering to actually do so. Then charge me additional money for wear and tear to the carpet when they're not even doing anything with said carpet!