As a landlord I rate Bentons as the worst letting agency I have ever dealt with.I am still sorting out a total mess they left me with 6 months ago.Employ this firm at your peril > I have found them worse than useless.

Absolutely terrible experience. We were renting hoise for 3 years. Over that time none of the reprted problems was resolved without issues. It takes 2-3 weeks for first answer and if you won't chase it you will have to live with it. When heating gone in winter, 3 wweks after it was reported I was told that I'm only chasing it cause I don't have to pay for repair. Even now when we move out I need to chase confirmation that I return keys. It is a shame that people who claim to be serious professionals are so rude and lie to customers. Hope I won't have to deal with them again.

By far the worst Estate Agents in the UK! If you are wanting to rent properties please bare in mind that Bentons have openly admitted to having more loyalty to the landlord then the tenants, basically they see people who rent as 2nd class citizens and I even have the recording of the phone call to prove it which I have also sent over to Alastair Benton the Managing Director following a lengthy letter. If you are unfortunate enough to encounter Denise Hood who shocking is the assistant Lettings Manager at Bentons Melton Mowbury I would strongly advise the people who work really hard to pay to live in a RENTED property DO NOT USE BENTONS - Melton Premier, Newton Fallowell, UPP and Shouler & Son are fair and always consider tenants to be equal to society and treat you with respect and great customer service! If Bentons loyalty is with the landlords can you even imagen how difficult it would be to get any problems fixed with the property! The staff at Bentons have obviously had backwards training on lettings or it could just be Denise looking down at people who rent properties instead of owning one for themselves.

Our house was up for sale for 7 weeks with Bentons. Not once did we get any contact from them. No viewings at all even though they told us they would sell our house within 4-6 weeks. We had an open day that no one turned up for. They released us early from our contract because we were extremely dissapointed with the lack of service and communication. Would not recommend. Within 1 hour of swapping estate agents we had a viewing!!!

The people who do viewings I've never had an issue with (they get them their money!) However, the people in the office (with the exception of 1 or 2) are extremely rude.

Very bad experiece due to total lack of communication ,their administration is almost non existent.Took our house off the market having verified buyers mortgage , which didn't exist !! Lost 2 prime months until i insisted it was put back on. Basically a shambles - don't go there !

Shame I cannot give a zero rating. Their total lack of professionalism and disregard for rental tenants is appalling. I would never recommend anyone renting through this agent. I would be very willing to have a constructive conversation with someone from Bentons if there is anyone who has an ounce of integrity within the organisation.

Very poor service, they pick and choose clients please be aware especially if renting. Would not recomend very rude..

I rented a house. I had only one neighbour with the windows looking at my private back garden. Every time the grass in the back garden was overgrown, Bentons sent an email saying that someone had complained about the poor maintenance of the garden. When I asked who was complaining about the garden I never got an answer. After 1.5 years living there and several anonymous complains, I explained Bentons that (1) I had discovered that my neighbour worked at Bentons (I could see their pictures and names from the webpage) and (2) it was not correct that I would receive complains every time the grass in my back garden (not visible from the street) was overgrown. 1 day after, I received a letter asking to leave the property in two months. The house was rented 2 weeks after I left. I should have maintained the garden more often, Bentons should not have spied and bullied me with anonymous complains, causing me a considerable amount of stress. I would not rent from them again and I would not recommend them. It was a bad experience. (Actualisation: More than 25 days to get the deposit back!!)