Extremely disappointed with the level of service provided by Bentons. The team seemed arrogant and unresponsive throughout the entire process. They did no viewings and in most cases people who did get to view our property advised that it took them many attempts to arrange. To think we paid them thousands of pounds to essentially put the property on Rightmove and do not much else. I would go as far to say they are the worst business I have ever dealt with and do very little in the way of adding value. I would avoid and use someone like Hortons instead.

Very disappointing, no call backs and kept waiting once final and best offers were made with no call to explain the delay, so much delay we almost lost another house of interest, not wishing to have 2 offers on properties on the table. Apparently little to no concern for prospective buyers, which caused unnecessary anxiety to all concerned.

We were recently looking for a house and a few we considered were through Bentons and we had the poorest experience with them.. to the point where we avoided houses if they were advertised with them!! The customer service compared to other estate agents was pure rubbish.. phone manner, and in person when viewing a property, they weren’t interested or friendly. Didn’t even turn up to one of our viewings! They always appeared to have someone lined up for the property. They also appear to enjoy putting houses up at a lower price to gather loads of interest and then sending everyone into a massive bidding war. I would never even consider using them if we came to selling our home in the future. Definitely use one of the other estate agents who are so much nicer.NegativeQuality

By far the worst estate agents I've ever experienced in my entire life. My dad has a problem with a mole in our garden, so we told Bentons about it. They didn't want to deal with the problem and we had to argue it with them. Finally they sent a mole man out to us, he put the traps out and he suppose to be back to check few days ago but he didn't show up, so my dad emailed Bentons and asked them if they could chase him up for us. Then Eva ACCIDENTALLY send my dad an Email which is suppose to be to Catherine, and the email said the following " Hi Catherine, Can you please deal with him. He is really annoying me now. Thank you, Eva" Now this is outrageous, we pay for this service a lot of bloody money and that's how we get treated. Since we moved into this bungalow we had only problems of Bentons they refuse to cooperate or help us, we been here a couple of months and they send an inspector to us to check the state of property, which is fine but we rang Bentons and asked them why are they inspecting the property after like 2 moths of us being here, so the young chap that spoke to us said " Oh it's our property we can inspect and come any time we want" then we found out the only reason they do this is because we reported few small issues that needed to be sorted out in the house. Absolutely disgusting service, extremely rude people, and they don't care about tenants, they just want your money and shut up.NegativeQuality, Professionalism, Value

Not been bentons...!!

I have had no response to my online request for property information

I echo the review below and would also now avoid properties advertised by Bentons. They do not return your calls and ignore your emails. Given that you are trying to buy a house, one of the biggest purchases you could make, you'd expect that they'd provide some level of customer service, apparently not. We have since retracted an offer due to our experience as we cannot imagine what the rest of the process would be like as a buyer. I would absolutely not recommend Bentons to anyone and discourage anyone considering instructing them.

Really poor service. Once you signed a contract, they will just ignore you. Managers are also really rude and not helpful. I have been awaiting response for more than a month.They will just transfer you to one another, thats what they do best, or laugh or be rude on the phone. Please do not rent trough them, it is not worth your time, money or effort.