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Belvoir - Melton Mowbray

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Renting currently with this company, amongst the many issues the main one being they entered my home without my permission while I was at work. Please ensure you read your tenancy. I still have the emails where I was told I had to clean the communal areas as per my tenancy, no such thing written anywhere. Have reported repairs that have taken months. I reported nails sticking out of the floor under the carpet. It’s been three months and this has not been fixed.

1.00 /5

Ok but don't seem to want to help pensioners or people on benefits how do we get a place to live !!!!!!

Reply from agent

Hi James, I am really sorry that you are finding it difficult to find a property to rent. There is such high demand for each property we advertise at the moment. Charlotte at Belvoir.

1.00 /5

Very unhelpful rude and discriminating staff and policy's... I been looking for a house to rent in melton for 7 months.. as me and my house mate want to move to the area for health reasons.. and to get away from a big city of Birmingham.. we are both on universal credit at the min and want to work over that way.. and have been applying f9r work that way.. but as we dont live close have been turned down..and want to work asap.. but when we called Belvoir to try get a viewing of a house the lady on the phone told me to get a job then they would help.. I can't get a job till I'm in melton.. and when my dad called up the lady on the phone told him its there policy that they only help people that are working.. she was rude to me and to my dad...I am going to look into this as I feel its not right l.. and it's discriminating.. no other letting agent in melton have said the same.. they just don't want to help... so unhelpful don't bother with them

1.00 /5

Initially they were really good and would move heaven and earth to help you. This was when I rented a few years ago. Fast forward to the end of the tenancy and they will fight tooth and nail to keep every penny of the deposit. They give you a list of what they regard as required work and as chance would have it, the "required work" added up to the exact amount of the deposit. If you're going to rent from these cowboys, read the reviews first - not from the landlords who have a financial interest in bigging up Belvoir, but previous tennants. From liaising with a few current tennants I can confirm there have been zero changes. My advice? Rent directly from the landlord rather than the agent

1.00 /5
25.09.2023

As a tenant - do not rent a house they are manageing. The schedule is not as described. They bull doze you into moving. They allow the Landlord to deduct money off your deposit for inconsequential charges aka spider's web whilst having left the house for 3 weeks and forced to pay double rent .

1.00 /5
05.07.2023

Be warned! I would never recommend them as a tenant. They seem to acquire Landlords of poor quality. They are sloppy in their admin; taking on property with lots of issues, missing rad controls, damp, doggy electrics, lost tokens etc etc

1.00 /5
20.07.2022

Belvoir lettings where fine when we rented the property but once we ended the tenancy and moved out belvoir refused to give us our deposit back. They charged us £320 for carpets to be cleaned and the property to be cleaned even though it was thoroughly done upon moving out. They then decided that the landlord could keep the remainder of the deposit for work that supposedly needed doing. They said the back door was damaged even though I had reported the door was in a poor state for over a year. I have ended up not getting a penny back but I’m not surprised as they have a reputation of not issuing a return of the deposit. On our many visits from Julie from belvoir she commented every time how it was nice that the property was being looked after. Our landlord thinks about nothing but money he does no maintenance to the property. Really not impressed with belvoir whatsoever if you rent with these don’t expect your deposit back as it won’t happen. Please think twice about using belvoir as there are better letting agents out there. The photos are of the property when we vacated as you can see it’s not really unacceptable like they claimed over £600 lost thanks belvoir.

Reply from agent

Hi Steven, I am sorry that you are not happy with the deductions requested at the end of the tenancy. There is a robust independent arbitration process available from the tenancy deposit schemes where they will look at the evidence from the pictures before you moved in and the pictures at the move out. They will also ask for quotations and invoices from the landlords to support their request for monies from the deposit. Nothing is returned to the landlord or tenant until the arbitration process is completed. If you would like any help with starting the process and how to submit your evidence please let me know. Charlotte at Belvoir Melton Mowbray

1.00 /5

Don't bother, will try and fleece you of your original deposit. Definitely go somewhere else if you are wanting to rent

Reply from agent

Hi Alex, I am sorry to read you are disappointed with the service you have received. All of the tenants deposits are registered with the tenancy deposit scheme Mydeposits. I can not see any dispute logged with your name? The tenancy deposit scheme independently arbitrates over any deductions that are not agreed between the tenants and landlords. Please do get in touch if I can offer any support if you would like to dispute any deductions from your deposit. Thanks Charlotte Baker melton@belvoir.co.uk

1.00 /5

Totally ripped us off saying we had to pay for professional cleaners in after we cleaned the place spotless after we left.We also complained about a dangerous shed that was about to collapse but didn't ever here anything back from them.Not good.😡 …

Reply from agent

Dear Mr Marshall I am sorry you are not happy with our move out procedure. We work hard to maintain the quality and cleanliness of our rental properties. If you wish to make a formal complaint, please follow our procedure here: https://www.belvoir.co.uk/pages/generic-complaints-procedure Kind regards Katie Archer Franchise Owner

Contact details
Sales Phone:

01664 569700

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:00
Address

5 Burton Street, Melton Mowbray, LE13 1AE, UK

Our team

Melton Mowbray Office

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