Initially they were really good and would move heaven and earth to help you. This was when I rented a few years ago. Fast forward to the end of the tenancy and they will fight tooth and nail to keep every penny of the deposit. They give you a list of what they regard as required work and as chance would have it, the "required work" added up to the exact amount of the deposit. If you're going to rent from these cowboys, read the reviews first - not from the landlords who have a financial interest in bigging up Belvoir, but previous tennants. From liaising with a few current tennants I can confirm there have been zero changes. My advice? Rent directly from the landlord rather than the agent