I was advised to use this company (branch)!! they made an appointment with me, I then had a phone call in the evening to cancel, I was told they would still look at another project for me, to this day after phoning and speaking to the branch 3 times I have not had anything from them not even a courtesy call.
Very unprofessional would defiantly not recommend.
Reply from Ferndown Estates - Marston Green: Hi Mike, we are sorry to see this low review. We do believe that the issue in question has now been rectified and apologise for any inconvenience caused.
We have rented here for 4 years now, the owner of the company came round a while ago and he is very rude and degrading he spoke to me as if I was a child telling me we would have words then storming out of my house because my walls was painted and he wanted to take pictures to sell it he also instantly moaned we had cats because he doesn’t like cats, any problems we have reported have been ignored to the point we had to get the council out to sort it, we have had mould and damp in the house that has made both me and my partner poorly for around 6 or so months now and all they have to say is the landlord now wants to sell not well sort the mould no just the landlord wants to sell so we and now still living in mouldy house which is still making us poorly would not recommend this estate agents at all anyone I have spoke to about them says they are bad even the guy from the council said he gets lots of reports about the houses they rent as they never fix anything
I don't trust them. I have gone for two viewings with them and my friend recently went for one. They don't get back to you after the viewing so you do not even know the outcome thereafter. I figured they will only waste your time for viewing and later give the apartment to people they know
Reply from Ferndown Estates - Marston Green: Hi Olabode. Disappointing to see these comments posted as we have lots of viewings happening all week. Which properties have you visited? We always look to contact people who want properties otherwise we’re all wasting
our time and a lot of the time we’re waiting for people to respond to our calls and emails for feedback!
I’ve looked on our lead system and your name doesn’t appear in recent weeks either, so perhaps you can provide more information? Kind regards
Ian
Received a bad service during a house visit! Would never use them again
Reply from Ferndown Estates - Marston Green: Good morning Harmeet
We're sorry you felt you had bad service during a house visit. It would be great to be able to discuss this with you to find out more detail of why you felt … More
Reply from Ferndown Estates - Marston Green: Hello Catherine, we are all as disappointed as you are that your buyers’ buyer have lost their sale and in turn that has resulted in your sale falling through. Your buyer still wishes to proceed with their purchase once their property sells and In accordance with your wishes we will hold the property for your buyer in the hope that they re sell theirs quickly
Reply from Ferndown Estates - Marston Green: Good morning Anthony. Thank you for posting a review on our Google page however we’d like to know in what capacity you feel our customer service isn’t the best. … More
Currently looking for new tenancy which is proving difficult due to my IVA and past credit even though I have guarantors, landlord references and affordability. Whilst I am disappointed that I was unsuccessful on filling a tenancy, this …
Reply from Ferndown Estates - Marston Green: Thanks for providing your feedback Keiran which we will forward to the landlord for their response. We are disappointed we haven't been able to help you at this time however, it's important for you to understand why the situation took … More
Absolutely disgusted - I phoned to arrange a viewing for a property that is a vacant possession. I can totally appreciate due to the current virus pandemic, every estate agent has a policy and guidelines in place to protect there staff etc. …
Reply from Ferndown Estates - Marston Green: Good evening A. Having read your review, I made a point of speaking to our sales team who confirmed that two staff had a conversation with you today … More
Reply from Ferndown Estates - Marston Green: Good morning KH. Can you provide some further comments to support your review? If you were not happy with our service we always appreciate people’s feedback
About Ferndown Estates - Marston Green
Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century!
We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area.
We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level.
We offer a wide range of sale and rental options including
Private Treaty
Auctions
Guaranteed Purchase
Property Management
Commercial (Auction Only)
We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services.
We are award Winning Agents and are proud to serve our clients and customers from 2003.
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Ferndown Estates
