Good evening A. Having read your review, I made a point of speaking to our sales team who confirmed that two staff had a conversation with you today You called our office to ask for a viewing. Our policy has altered during the pandemic, where we are only allowing people who can provide evidence of their position, to view properties. We are undertaking all viewings at the present time and our policy is the same whether the property is occupied or not. This is due to the increased demand since lockdown, available staff and the diary availability. We have excess demands for viewings each day and have to be extremely rigid with our policy. My staff have been advised to only allow viewings where we are clear of the clients position and your position disclosed in your post differs from that which had been disclosed to both of my staff independently of each other. You had suggested to both staff you may need to sell a property. I'm therefore disappointed to read your comments above. Nonetheless....In the event you are able to demonstrate your position clearly to our office, we can organise a viewing for you. Feel free to email me directly on ian@ferndownestates.com We are not in a position at this time to accept the word of every caller, otherwise we would need to employ several more staff to attend property viewings for all of the enquiries we routinely receive. We would not refuse access to anyone who is able to demonstrate their position as we don't get paid until a property is sold (as a rule). I'm sorry you feel 'absolutely disgusted' in not being able to view a property you feel you should be able to visit however, we are all working in unprecedented circumstances and my staff are following strict policies which have been put in place to ensure we are able to work as effectively as possible at this time. We never intend to upset people A, we are merely trying to do the best we can in difficult circumstances. Get in touch with me directly if you wish to discuss further. Have a good evening!