Currently looking for new tenancy which is proving difficult due to my IVA and past credit even though I have guarantors, landlord references and affordability. Whilst I am disappointed that I was unsuccessful on filling a tenancy, this isn't the reason for my complaint. Due to my landlord selling up and giving us 1 month to find somewhere else to live our time is very limited. That being said, we have been very upfront and honest about our situation so we don't waste anyone's time. We entered the application process with these guys after the landlord in question said everything would be fine. As soon as we started the application Ferndown Estates, they said everything would be fine as long as we had a guarantor which we provided but they didn't even send anything to our guarantor. Following this, we heard nothing back from them for days despite us trying to contact them to get a response on what the situation was, obviously desperate not to waste any time. We got on to a call with a lady there, who continued to call us by different names despite saying that our name was Terri-Anne & Keiran, then carrying on to call us Jodie, Alex & it seemed everything else except our name. We then got passed to someone called Ian who was a little more helpful saying he was going to find out what the situation was. Waited till over the weekend and still nothing, we tried contacting the landlord and he was ignoring our messages too. Finally got through to Sharon who we was originally dealing with at the start, who said she was waiting on the Landlord to get back to her as it was his choice whether to go forward, even though he had been explained our situation and said he was fine with it. Finally we found out we were unsuccessful and whilst I'm frustrated at the situation, my main frustration was with the communication and how this was dealt with and how much time was wasted. The staff, including the landlord in question were rude and unprofessional, it doesn't take much to be kind and respectful of everyone's situation, especially if they are being co-operative.NegativeProfessionalism