Extremely disappointed with Ferndown Estates. Over the past 4 weeks I’ve been promised a call back from the owner, Ian, a total of five times — and not once has he actually called. It’s clear that after raising ongoing issues with my house, there’s no real interest in resolving them or even offering basic customer service. They hired a unqualified drunk to install my new boiler that took over 3 years to get upgraded after paying £300PCM in gas bills (now £148 for gas and electric combined - yet no compensation or apology has been acknowledged) the drunk contractor flooded my property and ruined mu carpets and walls. FERNDOWN OFFERED ME DEHUMIDIFIERS 7 months later. I’m still chasing the painting and carpets to this day 12 months on (SHOCK) … of course they are increasing my rent though - only time they bother to contact you. Unless of course they say they need to come to your home to “discuss your tenancy” in an attempt to intimidate you off the back of being rude due to all of this negligence. Chasing repeatedly, being ignored, and having concerns dismissed is not what you expect from a professional estate agent. Communication is one of the simplest aspects of customer care, yet even that seems too much for them. Based on my experience, I wouldn’t recommend Ferndown Estates at all.