I would avoid as both a buyer and seller. We started our search for a property with Ferndown and had an offer accepted on a property, which was £7500 more than the property was put on the market for. They market properties low and expect people to put in their top/highest bid. The offer was accepted and we were given a week to have our solicitor and everything in place. To secure this we paid an initial fee with the solicitor for the property to be then withdrawn from the market. We continued our search with Ferndown and both Mlak and Charlotte were extremely helpful and assisted us in finding a property. Again we were asked to put our best and final bid in which we did and the offer was accepted by the seller. When our mortgage company came to value the house it was then devalued a substantial amount so we paid for a separate valuation which also devalued the property. The property clearly was not worth the offer we put in as two different companies visited the property and valued it between 30-15k less than the offer and we were not prepared to be in negative equity so attempted to negotiate the price based on the valuation. This was not met kindly and we were made to feel as though the change in offer was based on our financial situation rather than the expertise of the property surveyors so less than 2 weeks before completion and heavily pregnant the seller pulled out of the sale on the advice of Ferndown estates leaving us with nowhere to live and back at square one. Thankfully we found a property with another local agent and the service we received from them and our mortgage advisor was great. A few months later Ferndown reached out to us to see if we would send them the information from the valuation reports which we politely declined to provide them with.