This was our second time using Ferndown Estates, but our first experience as sellers, and as a neurodiverse family, the process of preparing, selling, and completing our house move was incredibly stressful. Ferndown Estates were absolutely fantastic, and I can't thank them enough. Their family-centered approach allowed me to express my concerns, and they reassured me every step of the way. From the start, despite my frequent changes of mind, they showed nothing but patience and understanding. The team’s extensive knowledge gave us confidence, and their predictions were spot on. Though they work collaboratively, which kept us informed, having different team members call with updates became overwhelming, as I never knew who to expect. After I explained this, they immediately assigned a single point of contact to manage everything for us, even asking if there was anything else they could do to accommodate us from an ASD perspective. Their efficiency and accessibility were praised by everyone involved—solicitors, other estate agents, and our surveyor. Even our new-build developer remarked, “It’s surprising; when I call estate agents, it’s usually a hassle, but yours made everything so easy.” The continuous compliments from other professionals only reinforced our trust in Ferndown Estates. They listened attentively every time, whether it was about taking photos or my anxiety over meeting the buyer’s expectations. Nothing was ever a problem. I can’t fully express how incredible this team was—efficient collaboration combined with family values and genuine care. They are absolutely worth working with, and we would do so again in a heartbeat.