I wish I have read the reviews before dealing with this horrible agent. They book a viewing, take your contact details. Then they don't turn up or even bother to call! You view a flat and once you pay their admin fees and a deposit, they move you into a different dirty flat!! And refuse to give you your many back! Anyways, legal action is taking place soon, but steer away from this SCAM! BTW, the single is star is just to be able to post the review, the don't even deserve it.

We just went to view one flat and I feel more than lucky that we didn't take it because with this agency viewing means to book another 20 people who are interested about the same flat at same hour. So can you imagine, that u are under this agency and agent will take that many people (strangers) into your flat while u're not at home "very professional"! Another things like, agent knew nothing about property and when obviously from 20 people 3 of them were seriously interested he just said with smile on his face, who will send money first, will get it. What money? How? I would never send money to someone without any proper contract! Never ever!

Worst letting agents I've ever had the misfortune of dealing with. Genuinely tried to tell us the dog smell in the house we'd just rented was from steam cleaning, and continued insisting no dog had been at the property even after finding dog toys in a cupboard; nothing was ever done by them about the smell, though we finally got rid of it. They asked if they could come paint in the middle of winter, after eventually convincing them how stupid this was and to do it in summer, they never got back in touch. Emails frequently ignored. Inventory was not completed until a few hours AFTER we had moved in, despite the property being vacant for at least a month. I cannot emphasize enough how little they care, or how incompetent they are.

The flat I was moved into wasn't the actual flat I viewed. It had cockroaches and mould. Belvoir didn't care and nothing was done. Worst letting agency i've ever 'dealt' with.

Its actually true what everybody is saying about this company! I attended a viewing and nobody turned up , apparently it had been cancelled but nobody told me about this. It was rearranged for the next day and this time they were 30 mins late and i had to wait in the rain. But heres the funniest bit, 30 mins later he arrives and turns out hes forgotton the keys too and the tenants werent in so had to again rearrange the viewing next day. Avoid this particular branch they are very backwards and stupid!

Do not deal with them. They do not care about their tenants. When i moved into my flat, there were somethings broken and not clean and when spoke to them they just ignored me!. I left the flat in Sep, but still until now have not received my deposit because they put some deductions after we had agreed on the deposit. Basically, dealing with this office is a waste of time and money; and do not expect any positive thing from them. I gave them one star because there is no zero star.

Hard to contact, do not respond for e-mails regarding leaving the property, actually I've got answer after 6 weeks, 6 days before due date. I made some improvements in flat I used to live: moved mirror to different room, mounted cupboard with mirror instead of it in bathroom. I put bookshelves in living room. They were ok and handy fitting in this flat, according to the contract I should remove them. To save my work fixing it, and leave some useful thing for new tenants I ask them if this can stay. They replay when I lost my hope for it and discard shelves and cupboard. They replay positive, yes you can leave it this is fine we won't charge you for that. I was furious. It least I receive all deposit.

belvoir? More like bell-ends Absolutely the worst company you will ever deal with. Unresponsive, late and incompetent. I moved in to a broken bed which was never sorted so I had to sleep on a mattress on the floor for 6 months. I had to pester for weeks on end for them to sort the TV Ariel connection coming to the flat which was non existent until it finally got sorted. I got my deposit back a month late upon leaving and they tried ripping me off by charging me for an engineer who came to fix the boiler. The staff avoid your calls and emails to the point where you have to visit in person to check they still exist. The staff are completely useless and empty in the head. Overall they are the worst company I have ever dealt with so I will never rent from them again. BE WARNED!! if you want 6 months of stress then be my guest and sign up to a flat with Belvoir...

What's the point of booking viewings if you are not going to turn up?