Worst housing experience we've ever had. The property had countless issues, and the staff were rude and unhelpful. Despite paying a large amount in rent, they clearly didn’t care about our concerns. Be very cautious when dealing with them — they come across as friendly at first, but the moment you raise a complaint, the support disappears. It’s definitely not what it seems.

Belvoir sub let my daughter and her boyfriend an apartment that was a death trap. Had a prohibition order put on the property due to fire risk by The Leicester Fire Department. They had to evacuate. Left with no home, no compensation, no rent back and only offered half their deposit back even though they were not allowed back in to clean it. Belvoir have said its nothing to do with them. Be very careful which property you rent.

I have rated 1 star because there is no option for zero. I have rented with many different estate agents in the past with no problems and this is by far the worst rude service i have ever experienced with renting a property. I ended up buying my own electric heaters and proffessional dehumidifier to combat damp and just to keep warm. The boiler had packed up and when i emailed,/ telephoned/ met with them, i was not taken seriously at all/never received an apology and took two months to get fixed, only to pack up again on christmas eve. The property was unsafe both with paving slabs on a 45 degree angle in the garden, and i later found out that the communal fire alarms had not been working for the 8 months that i had rented there (great if there had been a fire!). Also when winter hit, the apartment fell below 10 degrees when i had my son over who is 2 years old, not acceptable. As for the deposit, A complete rip off. Be warned, these people will claw back every penny they can even if its in a better state than what you get it in. Kiss good bye to your deposit. There fees are completely extortionate. (£35.00 to put up a single curtain pole with 2 screws). When actually its obvoiusly just DIY dave or the landlord making a quick back hander. If you are thinking of renting with these people, think twice. Very rude customer service, if you can call it customer service and clearly have no regard at all for the tenants. Only to profit themselves or the landlord. They say they run a professional maintenance department but actually they couldn't even organise a p*ss up in a brewery. AVOID AT ALL COSTS!

"Just bad" was wrote I wrote a couple of weeks ago after poor service, then on Friday they rang, kind of half apologised and asked my to "take my review down". Crazy. Looks like they are great for landlords from the positive reviews and terrible for tenants. I will be avoiding these jokers from now on. I mean, who rings a customer and asks then to take down a review???? AVOID! Is it possible to give a ZERO * rating.

By far the worst experience I've ever had renting a flat from some of the rudest people i have had the misfortune to encounter. ive rented 7 property's before. Belvoir admitted to braking the contract they laid out. and wouldn't give me the deposit back in full despite the fact i left the flat cleaner than i found it and the oven in the flat was not fit for purpose. please do not rent to or from these scum. hope no one has the same experience as me

been with them a few months now, not impressed at all

totally agree with the above post biggest rip off estate agents i've ever been with , never gave my deposit back in full.the woman very rude be warned when renting from these people the house i rented was dirty old and diy dave had been in to do most of the work by the looks of it , i left it in better condition than when i was handed the keys some muppet had taped up the electrics on the lawn mower with packing tape unbelievable and they show clients around without letting you know BE WARNED