I have rated 1 star because there is no option for zero. I have rented with many different estate agents in the past with no problems and this is by far the worst rude service i have ever experienced with renting a property. I ended up buying my own electric heaters and proffessional dehumidifier to combat damp and just to keep warm. The boiler had packed up and when i emailed,/ telephoned/ met with them, i was not taken seriously at all/never received an apology and took two months to get fixed, only to pack up again on christmas eve. The property was unsafe both with paving slabs on a 45 degree angle in the garden, and i later found out that the communal fire alarms had not been working for the 8 months that i had rented there (great if there had been a fire!). Also when winter hit, the apartment fell below 10 degrees when i had my son over who is 2 years old, not acceptable. As for the deposit, A complete rip off. Be warned, these people will claw back every penny they can even if its in a better state than what you get it in. Kiss good bye to your deposit. There fees are completely extortionate. (£35.00 to put up a single curtain pole with 2 screws). When actually its obvoiusly just DIY dave or the landlord making a quick back hander. If you are thinking of renting with these people, think twice. Very rude customer service, if you can call it customer service and clearly have no regard at all for the tenants. Only to profit themselves or the landlord. They say they run a professional maintenance department but actually they couldn't even organise a p*ss up in a brewery. AVOID AT ALL COSTS!