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2.00 /5

I fail to understand the reviews given by many customers of The Trading Place. My experience with their employee was awful. Firstly the person dealing appeared to be bias and showed us properties which were unacceptable and when we pointed out certain properties he suggested those will be very expensive for us. I had dealt with firm before buying few properties for my nephew who is an investor.

review by Nadir Pathan

Reply from agent

Dear Mr Pathan, I’m sorry to read this review. The employee you refer to has been working with us approaching 10 years, and receives excellent feedback, so we were surprised to learn of your experience this time around. My understanding is you offered on a property at significantly below the asking price without viewing it, and on our recommendation subsequently arranged for a family member to view the property on your behalf. You then withdrew your offer because the property was too small, but then came back to us with an increased offer which you then withdrew again. You, or a member of your family acting on your behalf, also asked to view another property with us, which you decided was unsuitable. During the viewing my colleague pointed out some of the benefits this property had to offer, which is normal practice and expected by our seller clients. Had my colleague been the one to recommend the property to you in the first place I would understand your point of view; however, this wasn’t the case and if somebody asks to view a property they have seen online, we are not in the habit of saying no to this. As far as I can see these are the only two properties you have viewed with us recently. We wish you the best of luck finding a new home, and would be happy to show you any properties we have, which you feel meet your criteria. Kind regards, Jennifer, Gary and the Trading Places team

2.00 /5

review by João Pedro Teixeira

1.00 /5

Not happy with the service I have emailed them twice and called them many times they never reply calls neither emails try to reach them just waste of time

review by Warren Edilbert

Reply from agent

Hi Warren, im sorry to hear you experienced difficulty reaching us. We can sometimes get very busy, so an answerphone kicks in and we call back left messages as quickly as possible. I ran a search of your name in our email inboxes, but couldn't locate you, so perhaps your email address doesn't include your name. Feel free to emaol me directly gary@tradingplacesproperty.com and I will be sure to help with your enquiry

1.00 /5

I have been living in my property for 8 months bought through another estate agent, but it is not possible to have my information deleted once it is on Trading Places' system. "Your details can not be deleted because you have one of the following: A market appraisal/valuation, a viewing or a pending offer. You can however, unsubscribe yourself from all correspondence and marketing."

review by M T

Reply from agent

Dear MT, if you wish to contact us directly, we can easily resolve this for you, its very straight forward. You can send an email to info@tradingplacesproperty.com I'm not sure your predicament warrants a one star review, but we do not want anyone to feel unhappy, so please do get in touch

1.00 /5

Phoned Trading Places Estate and Letting Agents 4 times over three days for an agent to phone back regarding letting and sales. Gave them cell number and email no reply although one staff member said lettings tried to phoned on my cell - no missed or incoming calls registered or in junk mail. Cancelled my enquiry with them 16Nov19 as they can’t get basics right to start with.

review by Alan

Reply from agent

Hi Alan, we're sorry to hear this. I have spoken with the team and understand that you called up on Thursday, and Jamie, who was not working that day, called you back on the Friday and spoke to you regarding lettings. It was left that Jennifer would give you a call to discuss the sales side of your enquiry, with a view to potentially meet with you on the Saturday. Jennifer tried calling you on Friday afternoon, but had appointments for the rest of the day so was unavailable when you called again late on Friday. You then called up on Saturday to say you was unhappy and no longer wanted to take things any further. Jennifer did call you again after her early morning appointment, but you reiterated that you was not happy and the call ended there. Clearly this is our loss, and we're sorry you was left feeling disappointed. All the best with selling/letting your property, if you were to consider our services again in the future, we would be grateful for the opportunity. Kind regards Gary and The Trading Places Team

1.00 /5

review by Technouz

Reply from agent

Dear Technouz, we can see that you have give us a 1 star review; however we do not recognise your name, and without any detail as to why you opted to leave a 1 star review, it is difficult for us to understand what we have done wrong. Please feel free to contact the office so we can discuss your experience, unless perhaps you have reviewed the wrong company by accident?

1.00 /5

Phoned Trading Places Estate and Letting Agents 4 times over three days for an agent to phone back regarding letting and sales. Gave them cell number and email no reply although one staff member said lettings tried to phoned on my cell - no missed or incoming calls registered or in junk mail. Cancelled my enquiry with them 16Nov19 as they can’t get basics right to start with.

review by Alan Woking

Reply from agent

Hi Alan, we're sorry to hear this. I have spoken with the team and understand that you called up on Thursday, and Jamie, who was not working that day, called you back on the Friday and spoke to you regarding lettings. It was left that Jennifer would give you a call to discuss the sales side of your enquiry, with a view to potentially meet with you on the Saturday. Jennifer tried calling you on Friday afternoon, but had appointments for the rest of the day so was unavailable when you called again late on Friday. You then called up on Saturday to say you was unhappy and no longer wanted to take things any further. Jennifer did call you again after her early morning appointment, but you reiterated that you was not happy and the call ended there. Clearly this is our loss, and we're sorry you was left feeling disappointed. All the best with selling/letting your property, if you were to consider our services again in the future, we would be grateful for the opportunity. Kind regards Gary and The Trading Places Team

1.00 /5

I rented from the Trading Places letting agents last year, unlike many here my review is based on the whole process not just after you've moved in, where they try to charm with their pound shop welcome gift. We rented rundown converted 1 bed flat next to Leytonstone for £1200, never should have paid asking price first mistake. After one month we were told we could not have a Sky dish at the property even though there was one when we moved into the property, it was hung too low for a good signal. They are very intrusive; they did a property inspection six months in tried to do another one couple months later. Their contractors always have your keys and only come at times when you are not home to carry out work. The real issues arose after we moved out, they charged us £385.00 to have the house professionally cleaned, even though we left it spotless and forget clean it wasn't even vacuumed when we moved in. They had some old broken chairs in the cellar that they were too lazy to throw away and blamed that on us. The property we moved into had the worst paint job, we were so embarrassed, it made the whole place look rundown, we felt the need repaint ourselves, second mistake. Now they are trying to repaint the whole property and trying to charge us for it acting like we destroyed their masterpiece. And that is just what the landlord wants to charge for, that snake Steve Hunt, tried to blame us for everything that was broken/imperfect at the property, when we made it clear this stuff was already in this state when we moved in, his answer was why didn't you report it for repair so basically they can bring in their own contractors and overcharge the landlords for repairs. My advice is to avoid this company, Theydons and Haarts might be slow to respond but that's because they are good and good means they will be more busy than this type of agents who try to squeeze everything out of the few customers they do have. If you are already in one of their properties, do take pictures of the condition of everything when you moved in and definitely before you move out. Report everything that requires repair, even if it is safe and the damage is only cosmetic. If I quit my job and had a baby, they would give me a house but no I work hard, pay my taxes, my rent on time, and my thanks is getting scammed, dealing with humans like these.

review by daizan

1.00 /5

Unprofessional staff - especially Jamie . Really disappointed

review by Adriana Ana

Trading Places - Leytonstone

Trading Places - Leytonstone

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