Dear Mr Pathan, I’m sorry to read this review. The employee you refer to has been working with us approaching 10 years, and receives excellent feedback, so we were surprised to learn of your experience this time around. My understanding is you offered on a property at significantly below the asking price without viewing it, and on our recommendation subsequently arranged for a family member to view the property on your behalf. You then withdrew your offer because the property was too small, but then came back to us with an increased offer which you then withdrew again. You, or a member of your family acting on your behalf, also asked to view another property with us, which you decided was unsuitable. During the viewing my colleague pointed out some of the benefits this property had to offer, which is normal practice and expected by our seller clients. Had my colleague been the one to recommend the property to you in the first place I would understand your point of view; however, this wasn’t the case and if somebody asks to view a property they have seen online, we are not in the habit of saying no to this. As far as I can see these are the only two properties you have viewed with us recently. We wish you the best of luck finding a new home, and would be happy to show you any properties we have, which you feel meet your criteria. Kind regards, Jennifer, Gary and the Trading Places team

Hi Warren, im sorry to hear you experienced difficulty reaching us. We can sometimes get very busy, so an answerphone kicks in and we call back left messages as quickly as possible. I ran a search of your name in our email inboxes, but couldn't locate you, so perhaps your email address doesn't include your name. Feel free to emaol me directly gary@tradingplacesproperty.com and I will be sure to help with your enquiry

Dear MT, if you wish to contact us directly, we can easily resolve this for you, its very straight forward. You can send an email to info@tradingplacesproperty.com I'm not sure your predicament warrants a one star review, but we do not want anyone to feel unhappy, so please do get in touch

Hi Alan, we're sorry to hear this. I have spoken with the team and understand that you called up on Thursday, and Jamie, who was not working that day, called you back on the Friday and spoke to you regarding lettings. It was left that Jennifer would give you a call to discuss the sales side of your enquiry, with a view to potentially meet with you on the Saturday. Jennifer tried calling you on Friday afternoon, but had appointments for the rest of the day so was unavailable when you called again late on Friday. You then called up on Saturday to say you was unhappy and no longer wanted to take things any further. Jennifer did call you again after her early morning appointment, but you reiterated that you was not happy and the call ended there. Clearly this is our loss, and we're sorry you was left feeling disappointed. All the best with selling/letting your property, if you were to consider our services again in the future, we would be grateful for the opportunity. Kind regards Gary and The Trading Places Team

Dear Technouz, we can see that you have give us a 1 star review; however we do not recognise your name, and without any detail as to why you opted to leave a 1 star review, it is difficult for us to understand what we have done wrong. Please feel free to contact the office so we can discuss your experience, unless perhaps you have reviewed the wrong company by accident?