Addendum: of late, June/July 2021, the service has been extremely poor. Sloppy administration, mistakes in correspondence, queries unanswered; communication becoming more and more remote. Hopefully their fees will decrease to reflect this severe decline in service?? Very professional company - as always one gets what one pays for and Ringley gives good value.

Ringley is supposed to be managing the residential part of our building, which is unfortunately owned offshore and managed in favour of the business renters. We pay them a contract to keep our service charges in line by checking the billing. Over several years, they have failed to act. If you are looking for an agency to manage your residential building, I cannot recommend them.

We currently use Ringley as the property manager for our building. While day-to-day enquiries are handled reasonably well now, it took several years and multiple manager changes (often every six months) before we were assigned someone competent. The earlier managers seemed largely unaware of ongoing issues and were difficult to deal with. Where Ringley falls short is with anything beyond basic maintenance. For more complex matters, the person responsible for supervising the building is extremely difficult to reach and can go silent for months despite repeated follow-ups and escalations. Even when the matter was raised with senior management, including the Managing Director, the response has mostly been to defend the team rather than address the underlying service issues. The poor service quality has been raised on numerous occasions over the years, but unfortunately no meaningful improvement has been made. Overall this has been a very frustrating experience. I’m happy to provide further details to anyone considering appointing Ringley.

Terrible management company

The only good thing about this company is our concierge Anderson . The management team themselves are struggling with the most basic tasks . I can appreciate that sometimes errors can occur due to low attention to detail or high workload, however speaking to the other leaseholders I understand that this company has a norm to not respond to emails for weeks or ever. This is the case even if the requests are of top urgency and cause financial damage to leaseholders . We pay over 12k gbp per year in service charges so a basic acknowledgement of the request seems like a reasonable expectation .

Ringley cannot even get basic details correct in their records about contact information. They promised us a year ago that they had updated an email address, but it was never done, resulting in delays. They are now claiming that a digit was missing from the email address, but I have just checked the form we attached to an email, and it was clearly correct. They have now amended their records.

An absolute shambles here at Southpoint flats. Complete mismanagement, incredibly delayed and overpriced repairs, overspent by £31k unnecessarily, shifted cost onto all residents, didn’t manage fee dodgers properly. …

Years and years of hell from this company. AVOID LIKE THE PLAGUE. If I could give them no stars I would. …

Who’s giving this company 5 stars???? Are you insane???? AVOID THIS AT ALL COSTS!!!! It’s shorter and quicker to say AVOID rather explaining their incompetence and …

Residents Carry the Burden, Ringley Collects the Fees I think the other residents who left 1-star reviews have already explained in great detail what kind of company Ringley is. Therefore, I will only say this: please avoid them at all costs if you don’t want to pay for a company whose only “service” is shifting the burden onto the residents, as that is the easiest way for them to collect money. No transparency, no information—only requests and blame.