The only good thing about this company is our concierge Anderson . The management team themselves are struggling with the most basic tasks . I can appreciate that sometimes errors can occur due to low attention to detail or high workload, however speaking to the other leaseholders I understand that this company has a norm to not respond to emails for weeks or ever. This is the case even if the requests are of top urgency and cause financial damage to leaseholders . We pay over 12k gbp per year in service charges so a basic acknowledgement of the request seems like a reasonable expectation .