London Shared
Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18
Featured
Claimed branch
4.6
831 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Haven’t been compelled to write a google review before until dealing with LS. Rude, incompetent and a threat to tenants safety! Please use with caution.
Reply from London Shared: We can't seem to find any record of you being one of our customers. If you are/were a genuine customer then please get in touch to tell us why you are unhappy with us so we can do our best to rectify things. … More
Cancelled my viewing 50 mins before because I didn't see a text they sent earlier in the day to confirm, though I had accepted the calendar invite. I had left work early and they didn't bother to call or chase me on the day after the text, just assumed I wasn't coming and cancelled it wasting my time and money.
Reply from London Shared: Hi Cha113ngeAccepted,
We can't seem to find any record of you being one of our customers. If you … More
Be wary of the good reviews, they push for them when you move in... I have never dealt with a company that so consistently delivers rude and poor service. I got lucky and had a recently renovated house with good housemates so ended up staying for 2 years. When i did have issues, maybe 5 or 6 times, EVERY single time it was a terrible experience. They took to bullying tactics to try and force us to pay for something we didn't have to (something DPS agreed with), they were rude, went to every extreme not to pay/fix anything and were slow at responding. I have never felt it was necessary to write a review until I dealt with London Shared.
Reply from London Shared: Hi Gerard,
We appreciate all feedback as it gives us an opportunity to improve our service. Customer service is of the upmost importance to us, therefore any complaints are thoroughly investigated and appropriately actioned.
With regards to fees, we would not put charges towards the tenants unless the damage caused is deemed as tenant misuse by a qualified contractor. All our contractors are thoroughly vetted to ensure that they are credible and, carry out works to a high degree. We also ensure that all our customers are aware of their liabilities as mentioned in our Tenancy Agreement.
We have audited the issues which you raised and, found paper trails to support that that all maintenance issues were actioned within 24-48 hours from them initially being reported.You did not raise this complaint during your tenancy which makes it difficult for us to identify where the fault has been from our side.
You are correct in that we ask tenants to write reviews for us however you can see from the hundreds of reviews written that they are from people at various stages in their tenancies (or after)
We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk
Thanks,
London Shared team
Understand that when you rent with London Shared, you are dealing with a company. So that means that they are as inflexible, money-grabbing and unsympathetic as most corporations. From the get-go, I was met with several lies including being told that I would be able to lock my bedroom door and was even given a key for the door on start of tenancy which did not work. The reason for not being able to lock your doors is due to "HMO licencing" which says absolutely nothing about there bedroom doors not having a lock. I was pretty much fobbed off whenever I tried to mention this. There was a full week where I could not use my room due to redecoration and the decorator not turning up and also not tidying up after himself, requiring me to miss the start date of my work. That is £250 of not being able to use the facilities I paid for and £500 of income I could not receive due to having to push my job start date back. London Shared were unsympathetic and not understanding, and did not offer me any form reimbursement for what was a very stressful move to London after a few months of being homeless. Not recommended, especially if you're looking for a place to call "home". This was an expensive period of my life which was made far more stressful than necessary.
BE CAREFUL. Be very cautious of the reviews before committing to London Shared, before you have even had a chance to settle in they will make you do a review when in fact the service you are about to receive is nothing but absolutely …
I wish i could give 0 stars. I used londonshared to help me move to a fully furnished flat in London hassle free whilst in the middle of my uni exams. This was far from what happened. …
Review this company after you have lived with them for a while. Sales process was great when I moved in. However as soon as I moved in I was told I would be paying a c. £200 damaged toilet charge plus repairs to a leaky ceiling. I hadn't …
Reply from London Shared: Hi Jack,
We appreciate that you have left us a review as this gives as an opportunity to … More
Would never use London Shared again, terrible from start to end. Still not received the deposit back, 6 weeks from leaving and made to live without shower facilities for 28 days. They also let people into your room without 24 hours notice. …
Reply from London Shared: Hi Esme
Thank you for your review. Customer service is of the utmost importance to us. … More
About London Shared
When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.
Website: http://londonshared.co.uk
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