Dear Tiffany, Thank you for your below feedback. We have audited all issues which you raised and, found paper trails to support that that all maintenance issues were actioned within 24-48 hours from them initially being reported. All our contractors are thoroughly vetted to ensure that they are credible and, carry out works to a high degree. As we advised, unfortunately sometimes when a contractor attends to investigate a reported repair, they cannot always carry out repairs that day, as additional parts for repairs may be needed to be ordered. With regards to the bathroom shower and sink. The bathroom has a saniflo system which means if any waste such as wipes and other items which should not be flushed are put down the toilet it will cause a blockage which will impact the shower and the sink in the bathroom as it is all linked. Following up on the visit from the contractor, it was found wipes as per the contractor’s report. However, it was rectified and the bathroom is fully functional and there are no further problems. Regarding the Internet – once we received the concern regarding this matter, we changed the internet repeater at the property which has now improved the connection at the Property and it was left in working condition. There are some points that you mentioned which we were not made aware of prior to your review. The electricity and the hole in the ceiling, however these are being looked into, an update has been provided and will be resolved in due course. Again, we are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch. The London Shared Team