Lived in a London shared property for a year. Quite slow to sort things, and the way they'd set up the front door of the building meant that anyone could easily get in. I’m sure they will respond and say “that’s not our fault, people were leaving the door open” but they know well that it was the keypad system. We had a couple of cases of the police being called out to deal with people in the hallways
Reply from London Shared: Hi Sara,
Thank you for your feedback. We’re sorry to hear that you found some aspects of your experience frustrating.
Maintenance timescales can sometimes depend on third-party contractors, landlord approval, parts and availability, but we appreciate your comments and will continue to look at how we can improve this.
Regarding building access, the communal areas are shared and not solely under London Shared’s control. However, we take resident safety and security seriously and have worked closely with the landlord, contractors and relevant authorities when concerns were raised. We will also continue to review whether anything further can be done to improve security.
Thank you again for taking the time to share your feedback and feel free to get in touch if you'd like to discuss the above in detail with our Head of Property Management.
Regards,
The London Shared Team
