Dear William, Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We recognise the inconvenience caused by the temporary issue with the laundry facilities, and we offered a compensation allowance to help offset the disruption while repairs were arranged. This allowance was applied consistently to all affected residents as a goodwill gesture and not as a full reimbursement for private arrangements. We understand it may not replicate the full convenience of in-unit appliances, but it was intended to acknowledge the situation fairly. Regarding communication and access for repairs, we always aim to resolve maintenance matters as promptly as possible. While we occasionally request residents' assistance to facilitate faster repairs, we fully understand when that is not feasible, and alternative arrangements are always sought. We’re committed to being transparent and respectful in all our interactions, and we regret that your experience has not reflected the standards we aim to uphold. We remain open to discussing any unresolved concerns directly. Please feel free to reach out directly at info@londonshared.co.uk Thank you for your feedback. Kind Regards, London Shared