Location Location - Stoke Newington

As a first time buyer, I would recommend being cautious when dealing with Location Location. The first estate agent we dealt with, Ella, was super helpful, friendly and informative when we were looking around. Unfortunately, our experience with the sales progressor, Lauretta, was very different and made the process far more stressful than it needed to be. Throughout the purchase, Lauretta would constantly contact us asking us to chase our solicitors, despite our solicitors already being in communication and waiting for the seller’s solicitors to respond. We later became aware that, without our knowledge, Lauretta had also been contacting our solicitors constantly in a very aggressive and confrontational manner to the point that our solicitors almost withdrew from this sale. Lauretta tried to convince us to exchange without the seller providing documents which were a legal requirement and would have ultimately meant our mortgage provider would not provide a loan. Finally, there was issues with a window in the property which Lauretta had stated she had seen and assured us it was a simple job of screwing a nail back in. We wanted to see the window but Lauretta only offered one slot in the middle of our working day which we couldn’t attend. Due to Lauretta’s assurance, we trusted that it was just a screw that needed replacing. After completion it turned out that the window actually needed replacing and is costing us thousands of pounds. It was only after this we found out Lauretta was giving advice without viewing the property.