I improved the flat — and lost part of my deposit. A year ago, my wife and I rented a flat through Location Location. While the property had some nice features, it was in poor condition when we moved in. As a result, we spent our own time and money making several improvements. This included fixing a loose bathroom radiator, repairing a garden door that didn’t open properly, securing the garden fence, improving worn wooden flooring downstairs, and treating damaged wooden surfaces in the bathroom. The flat was left in a clearly better condition than when we arrived. After a year, we decided to move to a larger flat. When we returned the keys, we genuinely expected some acknowledgement of the improvements we had made. Instead, all of this was ignored, and the focus was placed on minor issues such as dust on the blinds and a stain on a baking tray. What makes this particularly galling is the realisation that had we done nothing to improve the property — and simply worried about cosmetic details — we would likely have received our full deposit back. In other words, effort, care and investment count for nothing. If you’re a tenant, be aware: no matter how responsibly you treat the property, they will find a reason to deduct from your deposit. And if you’re a landlord using Location Location, you should seriously question how tenant improvements are valued — or ignored. We will never use Location Location again.