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Kings Group

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Arranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.

Reply from agent

Good morning Thank you for your review, our lettings director is looking into this to find out what has happened here. We are ever so sorry for this, please do contact our lettings director direct who will be more than happy to look into this fully for you. jade.fox@kings-group.net.

1.00 /5

.AVOID AVOID AVOID Stay away from kings group in Tottenham I RENTED A STUDIO FLAT IN SOMERSET GARDENS WHITE HART LANE FROM KINGS GROUP TOTTENHAM 6TH OF FEBRUARY 2020 AND NOW THINKING THE WORST 12 MONTH'S OF MY LIFE IS BEHIND ME HERE COMES A £1279 CLAIMS OF DAMAGES TO THE PROPERTY FLOOR AND FOR CLEANING SERVICES. THIS WAS THE SAME PROPERTY THAT HAD NO TOILET DOOR AND HEATER PLUS RAIN WATER LEAKAGE FROM WINDOWS AND WALLS THAT DAMAGED THE WHOLE PROPERTY YET INSTEAD OF APOLOGISING FOR THE NIGHTMARE I WENT THROUGH FOR THE PAST 12 MONTH KINGS GROUP ARE ON THE SIDE OF A SHAMELESS AND CROOKED LANDLADY WHO'S ONLY AIM IS TO SCAMM ME OF ONE LAST PAYDAY. THIS IS SCAMM AND FRAUD TO TAKE MONEY THAT YOU CLEARLY NEED TO REDOCORATE THE PROPERTY AND IN THAT PROCESS PRODUCE A FAKE INVOICE.

Reply from agent

Dear Mohamed I am sorry you feel that Kings lettings have not provided a good service for you however we do manage the property on behalf of your Landlord. Any repairs reported to us are always passed onto the Landlord for authorisation before we can arrange contractors. At the end of your tenancy a full inventory checkout is carried out where the property is compared to the condition at the start of the property. Your Landlord has the right to claim for any damages they believe are fair, you have the right to dispute this and a claim will be sent to the deposit scheme who your deposit is protected by. All evidence will then be adjudicated and the deposit paid out on the decision made by an unbiased deposit scheme. You have been provided with the Landlords claim and have been given instruction on how to respond with your dispute direct with the deposit scheme Kind Regards Kings Group Lettings

1.00 /5

A star is not even deserved for the poor quality of the service we received. Saying that these guys are a fraud is probably the best compliment I can spare. I will not write the long and tedious drama we fell into to, but do yourself a favour: avoid this company as the pest/covid, because you will only find troubles!

Reply from agent

Dear Client We are sorry that you feel this way following your experience with us. … More

1.00 /5

STOP putting your flyers through my N15 postcode letterbox, and leaving them half hanging out!!!! (I have a sign clearly stating ‘No junk mail’) Thus letting all my heating out and and giving thieves the green light there is no one at home. If this happens again I shall put something unwanted through your door!

Reply from agent

Apologies Harriet. We do not know whether these actions are being undertaken by our contracted leaflet dropping companies or members of staff however to some extent that is irrelevant and to try to ensure you do not receive any further leaflets could we ask for you contact us on managersalestottenham@kings-group.net with your full postal address please? We can then ensure and notify all possible companies that we use , not deliver to this address further? Your cooperation is much appreciated and apologies once more for any inconvenience caused. Thank you.

1.00 /5

Take your deposit and do not return it. They do everything to delay and complicate the rental of a property.

Reply from agent

Thank you for your comments, we are very sorry you feel this way. I can assure you this is not the case. Our aim is to make the process as quick and smooth as possible. I would ask for you to contact our lettings director Jade Fox direct on 01992 785 000 should you wish to discuss this further. Thank you very much

1.00 /5
30.08.2019

INCOMPETENT - the are a disaster. They get everything wrong and no one cares. One of our tenants left not to work with them. We were silly and continued for another year with different tenants. We had a "all included" contract with them, the best they are supposed to offer. They got all the check out wrong, the check in wrong, we couldn't claim any deposit from the previous person because of them, the professional cleaning was a joke and had to do it twice (we paid), they lost the keys, tenants ended up in a hotel, during the tenancy they asked us to pay the same thing multiple times and chased saying we hadn't paid, never did the quarterly check ups that they are supposed to do, never passed any requests from the tenants to us, they lost the deposit when the tenancy ended... and none of them care. They are flippant and couldn't care less about customer service. I'd be ashamed to work somewhere like this.

1.00 /5
04.07.2019

These guys need to sort themselves out. The tenant has finally gone from my partners property no thanks to you leaving it dirty and damaged. Kings are holding the deposit, we are hoping, and the member of staff 'dealing' with it has gone on leave for 11 days. In the meantime he has a damaged and empty flat! A series of c@@k ups from the moment contracts were signed......deffo do not recommend this company.

Reply from agent

Dear Vikki I can confirm a member of the property management department is on holiday until 11th July, however her out of office does state to contact the team in her absence. We have looked into this and have no record being contacted on this particular poit by either yourself or your partner until this tweet. Our repairs department supervisor, Katie Pugh is aware of your claim from the damage deposit and is taking action to be able to advise you of the next steps. For clarity we do not hold the deposit . Deposits are held under a legally backed redress system for disputes and we are following this lawful process. We realise this can be frustrating for all concerned but and take time . It is unfortunately out of our control . Please note, Katie Pugh is dealing with this . In the meantime , should you have any queries in the please do contact Katie direct on 01992 785 000 option 1. Thank you

1.00 /5

viewing did not happen went to try and view 2a steel road a bunglow one bed did not happen the vendor did not open the door myself my husband and estate agent stood there for 20 mins in very wet weather the place the bunglow looks like a prison from the outside my husband with me paid £40.00 cab fare to get here from pinner where we live we were considering moving back wont be visiting these places again

1.00 /5

Would never recommend- terrible customer service and they dont care about their tenants especially those from the property management. 0out of 10

1.00 /5
12.01.2019

Absolute nonchalant attitude towards landlords. They take their commission immediately at the start of a tenancy then don't care at all when rent is not paid. They can't even serve Section 21 Notice correctly on the tenant. One of the staff members even gave incorrect advice regarding landlords insurance. Nearly cost me loads of money if I had not done my own research! What's more, they had spare keys cut, charged me for them and when tenant couldn't get in King's turned up and said that the keys they had were 'faulty' and tried to get me to pay for a locksmith. Avoid at all costs.

Reply from agent

Yep they seem devoid of basic legal knowledge - Eg . a low EPC rating means that a BTL investor cant get a mortgage on a property. The Section 21 is about to be abolished - basic knowledge in the property world, you would have thought so!

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473 High Road, London, N17 6QA, UK, N17

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