Worst first time buyer experience! LACK OF PROFESSIONALISM, TERRIBLE COMMUNICATION AND ZERO TRANSPARENCY! We were shopping around for mortgage brokers and was suggested an advisor in- house called Janine. Had to follow up with some documents however hadn’t heard anything back from her. We called almost every day and were told she was in a meeting or in the phone every time. Hoping for a call back and never came. My husband called again to follow up in which she was extremely rude and unprofessional stating to my husband that “you are not a priority” and that she is very busy was her response. We decided to go with another mortgage advisor and still yet to hear back from janine. We were still viewing properties with an agent called Maria who was lovely and very supportive and informative. We decided to put an offer in for a property we loved. Waiting to hear back if it was accepted we didn’t hear anything back, we called a number of times and no one was getting back to us to find out that our offer was rejected however again no communication whatsoever. We were very transparent that we have two children and need to move asap but even that was enough to have our best interest at heart. They lack professionalism, communication is extremely poor and have no regard for your needs. I was extremely disappointed.

Terrible. Put in an offer for a rental property, followed up with Leah who twice said she will contact to update once hearing back from the landlord. 2 weeks go by, nothing. Left a message with the office and was told she'd contact. I followed up by email to Leah and Patricia (who showed us the property and is a manager) asking for an update or any issues, with no response. Then see the property was updated on rightmove with new pics and a reduced price. Til this day, I was never contacted by either Leah or Patricia. Will assume the offer was rejected then 😂.

After a few days in the property there was cameras watching us, we informed connels and they did nothing about this. Leans and Patricia (our agents) did not go and view the property prior to our move in. They rushed our move in until 1 hour before closing two days after our supposed move in date. They claimed they had no keys to conduct an inspection, however they had the keys to give it to us on the day? Furthermore, When we first viewed the property, it was labelled as furnished. We went to the viewing and she said "everything comes with the property". The landlord was present and also stated that. When we moved in, we found no furniture present, not even a mattress. The inventory showed all furniture, including mattress and bed, etc. therefore we couldn't sleep in the property for two weeks until a mattress was brought in which we had to say we wanted to terminate tenancy. During the two weeks, our phones were being ended on and emails were not being replied to. We had to go in person for them to contact the landlord for a mattress, as we didn't believe they were. When we went there, they contracted the landlord and he answered. Although they were saying they couldn't get through to him. We asked for compensation off rent, seeing as we couldn't stay in the property for two weeks as we were lied to about furnishings. The manager- Patricia wrote to us that she would sort out compensation. We kept emailing and calling, however our calls were being picked up by other staff. The staff would claim she wasn't in. However when I called with a withheld number, she answered. They would lie about when they would call us and what they were doing in regards to our case, when we asked for proof, they couldn't provide. At this point, we had a mattress however still no sofa. Then after three weeks of living in the periphery, the landlord said he wouldn't provide a sofa. Although it was in inventory and listing and contract. I asked Patricia and Leah what they would do about this, they said nothing. Although the landlord was not sticking to contractual obligations. We were technically paying £1250 for an unfurnished studio. No compensation for the fact there was no furniture and our missed time in the property.

Doing nothing, taking commission. Branch manager is very rude and no courtesy to communicate with client. He will promise everything in the beginning to get the listing, once he get the deal then he disappears from the loop. Please use other agency, this whole team is a night mare.

I do not recommend dealing with this particular branch, I wish I trusted the negative reviews before contacting them

I was put off by their unprofessionalism, they had a guy called Oz who's mannerism seemed akin to a dodgy used car salesman (vastly trying to over price and over promise on the phone after seeing the property to get my business - seemed very spivish), so I choose another local agent who soon found a buyer at a sensible price, but after 6 months it fell through as probate took so long and the market was moving against me. Oz somehow must have learned of this and cold called me to try get my business (fair play I thought, I'd give anyone a chance). I was going to consider at first, so I asked him to call back in a week as I had only just learned of the sale falling through and I was fairly upset and in shock and would need a little time to consider my next move. Despite such a simple and polite request, he became quite aggressive and arrogantly insisted he'd be calling back the next day. I asked him not to and repeated everything I had just said but he just carried on and in the end I actually had to put the phone down on him! I think putting the phone down on him did the trick as fortunately he did not call back the next day. Not the sort of cold call you would expect to say the least but it certainly validated my reason for not choosing Connells in the first place and in the end I stuck with the original agents (WM Browns) whom eventually sold it and whom I can certainly recommend.

Oz Ansari was rude aggressive and impolite. Sent in a corporate compliant and no response after they said they'd send a message to the branch. There are so many complaints about Oz Ansari. I'm surprised this offensive person still works there.

Awful experience with them. Would NOT recommend. We put an offer for a house in October 2021 which was accepted. Come March 2022 we had heard nothing from estate agents or vendo. Turned out the vendors hadn’t found anywhere. In the end we were advised to step away from the sale as it had been over 6 months and they hadn’t even put an offer in for a place . Estate agent was rude when we rightly asked for updates with sarcastic responses. It was extremely upsetting as we had rushed to get everything ready before interest rates went up and missed out on other houses we liked….another maybe illegal point was the estate agent said vendors will be more likely to accept our offer if we use a Connells mortgage broker which turned out to be a lie and very unfair to say to someone…but of course all they care about is money. Very disappointed and very grateful now in hindsight the sale fell through. Wouldn’t deal with them if you paid me.

Poor service, agents don't get back to you and force you to do a mortgage appointment before you are able to view any property.

Extremely unprofessional and rude. Please avoid them at all costNegativeQuality, Professionalism