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JLL Stratford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. If I was a bad profile or someone not eligible to rent or live in the UK it would have made an absolute sense for them to avoid or ignore me, but we didn’t even get there and I actually knew exactly what I wanted and I am quite an easy going client who always avoids wasting time and can provide all required references and pass the credit checks. It’s unbelievable for an agent to sleep on closing an easy and sure deal with someone who shows a serious interest and intentions. Poor customer service there is no way me or any of the people I know will be calling them in the future.

Reply from agent

Hi Marios My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry to hear you did not receive contact from our office, we are currently experiencing a very high level of calls and enquiries due to the time of year and we adhere to ensure we respond to applicants in a timely manner. All of our applicants are a priority, I would really like it if you could get in with me to discuss further. You can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com. Many thanks

1.00 /5

Very disappointed by the service provided by Amy in the Stratford office. I initially called the office to arrange viewings and she sent me an email with some available properties. I responded almost immediately to arrange viewings but she could not be bothered to respond. I sent numerous follow up emails and even called the office to speak to her multiple times but she could not be bothered to respond or get back to me. Completely unprofessional- really disappointing if this is the standard of service to expect from JLL.

Reply from agent

Hi Anna Maria, My name is Charlotte and I look after our Stratford JLL Branch. I’m very sorry to read your comments and would really like it if you could get in touch with me to advise on the details, so that we may investigate this further. You can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com. I hope to speak to you soon. Kind regards

1.00 /5

Avoid. They try and take as much money from you as they can after your tenancy ends. Most of these 5 star reviews are fake or incentivised.

Reply from agent

Hi MiraK, I’m sorry to see your review, but please be assured that nobody is incentivised to leave us reviews and all of the comments are left by genuine clients and tenants. Receiving negative feedback is unusual for us and we take it very seriously. Please get in touch with me, so I can look into your issues and hope to resolve them for you. My name is Emma Deeny and I look after Customer Services for JLL. You can reach me on 07841 860973 or emma.deeny@eu.jll.com.

1.00 /5
26.04.2017
Avoid at all costs

Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges when the property was in exemplary condition throughout and far cleaner than when we left. Furthermore the agent we dealt with was thoroughly unpleasant.

Reply from agent

Hi JW, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch with me on the contact details below. Emma Deeny JLL Agency Development Manager 0207 306 1639 emma.deeny@eu.jll.com

Contact details
Opening hours

Unknown

Address

Unex Tower, 5 Station Street, Stratford, London, E15 1DA, London, UK, E15

About

JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

No marketing information available

No awards information available

No marketing information available

No awards information available