Jade Jeffrey was outstanding !

Would like to say that Jade Jeffrey(Property manager) is absolutely outstanding. She dealt with all our quarries professionally and quickly. In 5 years of my rental history she has been the most helpful property manager without doubt. Jade is a credit to JLL.

Tianne was a pleasure to work with throughout my flat search in London. I initially viewed a property with her that didn’t quite match what I was looking for, and she was understanding and assured me she’d keep an eye out for something more suitable within my budget. A few weeks later, I enquired about another flat that was slightly over budget, and she proactively suggested an alternative that turned out to be a great fit. She arranged the viewing quickly and was incredibly responsive throughout the process. Thanks to her efficiency and support, I was able to make an offer with confidence. Highly recommend working with her!

Erjana was very helpful, and she was able to squeeze us in for a last-minute viewing. All the paperwork went through as fast as can be expected in the UK. Overall a smooth experience.

We worked with Tasif from JLL Estate Agent and he was able to address all our queries and was happy to help when needed. But when we moved to the flat there were several challenges and helped received from JLL team was next to negligible. It was hard to chase the team and multiple follow ups were required to even fix the tiniest issues in the flat.

Generally ok, but not perfect. They used bad subcontractors - in particular Kent Domestic who knowingly fitted a heat alarm without batteries and LetCheck inventory company. JLL were not proactive in fixing all issues raised in check-in report (such as heat alarm not being attached, broken freezer compartment door, loose toilet seat). Also some charge for damage caused in previous tenancy, as check-in inventory was not complete and while I raised multiple issues that were present, missed a couple that were then charged at end of tenancy. This is the subcontractor inventory company's issue in not being thorough and would be solved if the inventory provided video of all areas even if they are without issue. Separately when asking to let, the agent said some rental areas are restricted to working professionals (e.g. no students) and ask for 12 months rent up front if not currently working with no alternative option e.g. guarantor. Both of these don't feel right.

My experience mimics those below, in that the communication from representatives at JLL was completely shocking. Ringing 10x a day to either never even get an answer, or to be told someone would ring me back- for this to never occur. I tried to put in an offer for a property and never even received a response. Totally unprofessional and would strongly advise everyone to stay away from this estate agency!