JLL Stratford
JLL Stratford
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1.00 /5
VERY unresponsive team. Especially Amy. you chase them over and over just to get no response. Would only recommend if you enjoy being ignored. Completely useless.
1.00 /5
I've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.
1.00 /5
I enquired about a property and arranged a video call viewing as I am not in the country. No one called my phone, so I followed up and called the company back to confirm the appointment. The young man on the phone said he would speak to his colleague about it and call me back. He never did. Very unprofessional, horrible customer service and it's a shame because I was very interested in a particular property.
1.00 /5
Worst Agency in London to rent from!! I have recently moved out of a property where i lived for 1 year in east London. i was a perfect tenant - paid my rent on time every months and never had any complaints. i never post reviews but on this occasion i MUST! JLL on check out are now withholding my deposit from me (which was over £3000) because they are stating the property was not left to a high enough standard? We enlisted the help of a two professional cleaners to carry out an "end of tenancy clean" and have receipts for this - JLL told us it was not cleaned to a high enough standard on 03/10/19 so we contacted the cleaners and they offered to do a re clean even tho the comments were ridiculous (stating a spider was found, like thats in our control?) also most of the comments were of general wear and tear what you would expect from living there for 1 year. after going back and forward on the 3rd it is now the 4th and JLL have miraculously cleaned the apartment over night (however cannot confirm the cleaning company or the price of the clean its still "TBC") and also had tenants move in TODAY, even tho we moved out 5 days ago and not one person came to view the property, pretty fast reference check, move in if you ask me?! also in the "check our report" it states that a light bulb had gone out in the property and to get that replaces would be £65 ?? £20 for the light bulb and £45 for an hours labor!!! the whole report is laughable. JLL are now with with holding my money and claimed it can take up to 3 months to get this resolved. i have now enlisted the help of my solicitor, but a word to the wise steer well clear of this agency!! i have rented for over 10 years in London with excellent reviews from agency's and landlords and never come across anything like this ever!!!
1.00 /5
I've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.
1.00 /5
Bad customer care service, really expensive. I had a disagreement with my ex flatmates and they told me to take care of the matter. In the end they didn't and claim the all deposit for this. Really unprofessional and expensive, for any hook in the door I have lost £35 from my deposit. Double check the contract before and try to rent just the room and not the whole house with people you don't know because the agency is not going to support you if there is any disagreement.
1.00 /5
Awful customer service, I have not had heating or hot water for 5 days now. JLL dont seem to be concerned in the slightest!
1.00 /5
If you get Nicola or Clare green helping you...might aswell look somewhere else.
1.00 /5
I enquired about a property and arranged a video call viewing as I am not in the country. No one called my phone, so I followed up and called the company back to confirm the appointment. The young man on the phone said he would speak to his colleague about it and call me back. He never did. Very unprofessional, horrible customer service and it's a shame because I was very interested in a particular property.
1.00 /5
Incompetent and lazy. Colleagues don’t cover each other. Account managers take annual leave and go MIA. A simple tenancy renewal has taken them multiple weeks to complete. For any new potential tenants, JLL will do amazingly well to get you to sign onto a tenancy. Once you’re with them however, have fun getting any tangible work or response out of them. They’re just your typical estate agents.
Contact details
Sales Email:
Lettings Email:
Opening hours
Unknown
Address
Unex Tower, 5 Station Street, Stratford, London, E15 1DA, London, UK, E15
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About
Website:
http://www.jll.co.ukJLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
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