JLL Greenwich

Very professional, friendly and I've used this agent for 6 years running. Yasmin runs a great team who provide good tenants. The charges are pretty steep but good value considering the excellent service

We went to JLL after being recommended by a friend and we were not disappointed. We found a great flat in the location we wanted and within the limit of our budget. The agents were kind to guide us through every step of the referencing and renting process, which is a bit tedious in terms of bureaucratic paperwork load. Everybody was very professional and we moved in in a flash.

One of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.

I now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

We had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of contract... I wouldn't recommend it neither as tenant or landlord. It strike me as a company that took up too many flats to manage for their capacity. Furthermore, they did not communicate the costs for hot water for the building prior to the tenancy, which in my opinion is a deceptive practice.

We vacated the property on October 3rd. On the same day, JLL Greenwich conducted a check-out report at the property. On October 9th, we emailed to inquire about the status of the check-out report and when we could expect our security …

Had a viewing and then what followed was the most unprofessional service from their employee Tomi. Multiple emails, messages sent, even phone calls and got nothing in return. A total waste of my time. Made a complaint to his manager …

Pretty useless, standard UK agency experience. The agent didn't know anything about the property we were viewing, then during renting we had to fight to get any repairs done and sometimes we wouldn't get a reply for weeks. We had a faulty …