We vacated the property on October 3rd. On the same day, JLL Greenwich conducted a check-out report at the property. On October 9th, we emailed to inquire about the status of the check-out report and when we could expect our security deposit, which had been collected when we moved in. At the time of renting the property, they required us to immediately pay 12 months’ rent in advance as well as the security deposit, and we made these payments promptly without delay. However, when it came to refunding the security deposit, JLL Greenwich was of no help whatsoever. After we asked about the deposit, they informed us that they would discuss it with the landlord and review the check-out report. The landlord then requested a significant deduction from the deposit based on the report. We did not accept this and asked for clarification on why such a high amount was being deducted. They shared the deficiencies noted in the report as justification for the deductions. In response, we provided evidence to counter each of their claims. We had video recordings of the empty property taken before we moved in, which we used as proof. At this point, discussions between JLL Greenwich and the landlord continued, leaving us waiting again for a response. We emailed and called them multiple times. Eventually, the only deduction made from the deposit was for professional cleaning costs. This outcome would not have been achieved had we not actively pursued the matter and challenged the deductions. Otherwise, the landlord would have deducted a much larger amount from our deposit. The process, which began on October 9, 2024, only concluded on January 27, 2025, due to the landlord's and JLL Greenwich’s poor handling of the situation. Unfortunately, we were left with the impression that both the landlord and JLL Greenwich operated with an approach of ‘extracting as much money as possible from tenants.’ This behavior from a corporate company like JLL is deeply disappointing and has severely damaged our trust in them. I strongly recommend anyone dealing with JLL Greenwich to proceed with extreme caution, or better yet, avoid entering into agreements with them altogether.