Transparent, prompt and super friendly service. Lily and Beatrice were a delight to work with! They supported us from the moment we viewed our flat, to signing the agreement and beyond. I strongly recommend this agency!

I would like to thank you for your help in finding a flat to rent and moving in it. The service provided your agents was fantastic because they really care about meeting personal needs and in the same time they know all the procedures in depth and how to solve every issues with all parties. I’ve been kept updated regularly, advised with professionalism and provided with all possible assistance. The client service is impressive and I greatly recommend this agency.

I very much appreciate the friendly and efficient attitude of all staff I have encountered. It has been the third year that my flat is rented out through JLL. The service could, however, have been much better if assistance can be given to clients who are in need of furnishing tax return due to the rental income. As a client, I do not mind paying a reasonable fee for the completion of rental tax return to HMRC as the procedures are considered complicated. Anyway, JLL's service is strongly recommended.

JLL Team is very helpful searching tenant for us. we are landlord from oversea so sometime is bit difficult to communicate due to the timezone difference etc so far the service is pretty good. More caring and understanding the difficulties of oversea client would be better, eg. explaining contracts etc.

Very prompt and efficient service from the Finsbury Park JLL team. Rosie was always willing to provide solutions to any questions we had and this made the tenancy process quick and smooth.

It was closed when I went. I don’t think they have updated their Google page

A horrible experience for the whole year that I was a Tennant. Extremely slow to do repairs. Very pro-landlord, and anti-tenant. I once did not have hot water for a whole month, and they didn't do much except keep following up with the landlord who was happily taking advantage. They should have rules for emergency problems but they didn't. They didn't fix my flush issue for two weeks - get this - it was not working THE DAY I MOVED IN. So they clearly had not done a due diligence that was very diligent. Exploitative! So, yeah, try not to take your tenancy from them. There were some nice staff members who tried to help but I think the whole ethos of the company overpowers what one or two staff members can do.

Hanan, Kelly and the team and JLL have consistently neglected to action repairs to our flat, which we have been in for 9 months. - The ventilation has not worked since arrival + the exterior windows / doors leak water, causing mould problems around the flat (some pictures attached). - The fridge was out of order for 3-4 months before being replaced. - The bath has been out of order since day 1. - The place was absolutely filthy on arrival. If you are going to use this team then I suggest putting detailed items in your contract describing any maintenance that needs actioning prior to moving in. Don't take their word for it.

So many issues upon moving in that really upset my living situation. (topics of mould, neglect, broken objects) It's such a new build so I didn't think this much could be broken and delivered in such bad condition - from smaller issues such as broken lamp fixtures in the kitchen & bathroom, dirty curtains, etc to bigger things that were partially the reason I moved into my flat at that price, such as an integrated sound system (never worked and was told months in they wouldn't/couldn't fix it), broken bath tub functions, and black mould forming because of a multiple years-long neglect of the ventilation system (had a professional come in and check, they said the vent system should be maintained every year but it must have been 5+ years of neglect) and leaking at door and windows that JLL chose to neglect despite asking to help solve this issue. They got rid of the mould with a treatment and painted over it, but never solved the issues of the ventilation and leaking windows/door. I understand the previous tenants must have been quite rough with the flat but delaying my move-in for the very reason to fix up the flat?... So many things were still broken and unclean upon my move-in...! They also left seemingly confidential papers from the previous tenants in the flat with their contact details etc. They clearly did not have someone clean professionally or have a proper walk-through. I've rented in multiple countries and also multiple flats around London, and have never experienced such neglectful treatment by a so-called property management company. Whatever you do, make sure you can back it up contractually before moving in.