So many issues upon moving in that really upset my living situation. (topics of mould, neglect, broken objects) It's such a new build so I didn't think this much could be broken and delivered in such bad condition - from smaller issues such as broken lamp fixtures in the kitchen & bathroom, dirty curtains, etc to bigger things that were partially the reason I moved into my flat at that price, such as an integrated sound system (never worked and was told months in they wouldn't/couldn't fix it), broken bath tub functions, and black mould forming because of a multiple years-long neglect of the ventilation system (had a professional come in and check, they said the vent system should be maintained every year but it must have been 5+ years of neglect) and leaking at door and windows that JLL chose to neglect despite asking to help solve this issue. They got rid of the mould with a treatment and painted over it, but never solved the issues of the ventilation and leaking windows/door. I understand the previous tenants must have been quite rough with the flat but delaying my move-in for the very reason to fix up the flat?... So many things were still broken and unclean upon my move-in...! They also left seemingly confidential papers from the previous tenants in the flat with their contact details etc. They clearly did not have someone clean professionally or have a proper walk-through. I've rented in multiple countries and also multiple flats around London, and have never experienced such neglectful treatment by a so-called property management company. Whatever you do, make sure you can back it up contractually before moving in.

Hanan, Kelly and the team and JLL have consistently neglected to action repairs to our flat, which we have been in for 9 months. - The ventilation has not worked since arrival + the exterior windows / doors leak water, causing mould problems around the flat (some pictures attached). - The fridge was out of order for 3-4 months before being replaced. - The bath has been out of order since day 1. - The place was absolutely filthy on arrival. If you are going to use this team then I suggest putting detailed items in your contract describing any maintenance that needs actioning prior to moving in. Don't take their word for it.

Extremely awful service with Hanan who completely wasted my time. Cancels the initial viewing then rescheduled then sends an email 1hr before viewing commences to cancel it as if I have signal on the train to check emails. Extremely poor communication, could've been avoided with enough notice. Avoid at all cost.

Shocking

Never seeing an agent hang up first before you, rude and helpless.

We turn at the office and are told we need to make an appointment (they won't open the door - need to phone to discuss this). Make an appointment for 4 days later, turn up and claim that they hadn't confirmed it. No apology. Appalling service.NegativeResponsiveness

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.