We instructed Drivers & Norris to sell our property and also relied on them as the agent representing the seller of a home we had an accepted offer on. The experience on both sides was deeply disappointing. Communication was consistently poor — we had to chase for basic updates rather than being kept informed. Most significantly, we only discovered that the property we were purchasing had been sold to another buyer by proactively contacting the agent ourselves (even after spending a significant amount on surveys). This is not acceptable. Being left to find out such critical news through our own chasing, rather than a prompt call, reflects a serious failure in basic client care. We have since moved to a different agent for our sale and the difference in professionalism has been immediate and marked. Please think twice.