I had previously written a positive review over a year ago when Reliable Homes helped me and my flatmate with the tenancy process. However, I felt it necessary to retract and give others the forewarning of the issues we had after our tenancy came to a close. Reliable Homes proved to be distrustful and difficult. In the following days after our tenancy ended, a professional inventory check out was conducted and a good/clean condition report given, with Reliable Homes telling us they recommended we receive our deposit back in full. The landlord for our property entered two weeks later and claimed we left it in a disgusting state and had infested the property with bedbugs. Not only was this entirely untrue but also directly contradicted the third-party service that assessed the property. Reliable Homes had been in the flat countless times in the recent weeks leading up to the end of tenancy to show the flat to potential letters and always commented on its cleanliness, what a great job we did with the flat, and what good tenants we had been. The minute the landlord accused us of leaving the property in such a state, Reliable Homes went along with these accusations and became a mix of unresponsive (when we pointed out inconsistencies, their lack of communication, and our unanswered attempts to follow up with them) and defensive when supporting the landlord in these unproven claims. We as the tenants had to raise this issue to the Deposit Protection Scheme which required both sides to submit evidence and this independent service decided based on the information which party is in the wrong and their decision is final. We WON this dispute. We were students at the time and also from overseas and it felt very much like the landlord and Reliable Homes were trying to take advantage of us. I felt I had to share this experience in the hopes it will make others think twice and be more aware of the potential problems that could arise with Reliable Homes, because we were really blind-sighted by their quick flip to accuse us and make this process as challenging as possible.