Emailed us one month before Christmas and the expiry of our lease to say if we wanted to renew rent would be increased by an eye watering 42%. We were naturally upset and worried because we could not afford that and therefore risked being made homeless in the middle of winter, in a cost of living crisis. Emailed our landlord to plead for a smaller increase (we pitched halfway between our then rent and the 42% increase to try and be reasonable, although this was still a massive and unjustified increase). He told us he had never told them to increase to the figure they had told us, but it meant we got stuck with the figure we offered. Tricked into bargaining against ourselves. Reliable Homes never even apologised or explained themselves. They're always quick to chase if rent isn't received before the end of the payment day though!