Utterly awful experience, insulting levels of customer service and professional standards. As many others have noted in previous reviews, this agency shows absolutely ZERO consideration of prospective tenants, and I dare guess prospective landlords too, in not upholding a transparent process. My partner and I were booked for a flat viewing, which we had to make space in our diaries for and travel a long distance to make, as we are currently not living in London. Having received a reminder about our appointment, we went to the property safe in the knowledge that an agent would be there to show us around. This turned out not to be the case, as we waited around and no one showed up. Several phone call attempts later, finally we got through to their office and the person I spoke to acted as though he was completely clueless about our appointment, coming up with the poor explanation that his colleague in charge of our viewing had gone home sick earlier and that we should wait till she's back the following week to reschedule. All of this was a LIE: I went back to the ad link shortly after, and it clearly stated "Let Agreed". So in essence, they had found a tenant before showing the property to us and had not even taken the minimal trouble to let us know to spare us a pointless trip. TENANTS: stay away from these time wasters. LANDLORDS: stay away too. This agency is not going through a fair and transparent tenant selection process, thereby not acting in your best interest and potentially causing you to lose out on best offers and carefully vetted tenants. Shameful, unprofessional, pathetic and disrespectful business whose name can only be a work of the finest irony.